Retentions /Claims Administrator & Collections Agent

Motorvaps Insurance & Adminisration

January 2017 to Actually working here

Oversee the credit and collection?s activities of the company ? oversee all aspects of collecting payments due from accounts receivable. ? build relationships with accounts to develop trust and find solutions to help clients meet financial obligations. ? conduct follow up calls with customers to collect past due payments. ? managing the outstanding invoices while enforcing the company?s policy. ? working as a team player to ensure that the collections department is efficient. ? dealing with escalations and customer complaints for client?s by applying tcf all times. ? assisting with dealer cancellations ? policies from the dealer division. .
Working with an ?a? team that does the following: .
? follow up on missed payments (rd?s) ? precise record keeping ? payment arrangements for the returned debit orders ? cancellation of plans where necessary, e. G. , sold vehicles, hijacked, etc. ? retain clients to ensure we keep them on our books ? assist with customer queries. ? assisting with claims queries as a .

Retentions Consultant

Frank.Net

November 2015 to December 2016

Duties .
? processing missed payments on crm ? processing clients insurance documents ? filling and binding of documents ? record keeping & processing ? retain clients by keeping them in our books ? soft collections from time to time telephonically. .

Customer Service

Telkom

May 2015 to October 2015

? setting up internet connection and network connection ? wireless connection using crm ? connecting route ? logging faults ? replying to customers inquiries via email and telephonically ? escalating faults to the back office and to technicians on the field.

Debt Collector

Nimble collection services

September 2013 to May 2015

Collections for WESBANK Toyota Financial Services, Assert shortfall, Wesbank Personal Loans etc. Sending settlement letters via email and paid up letters after the customer has settled and the payment reflects on the system. Dealing with customer inquiries and making sure that the customers pay their debt and made it a point that I reached my target every month

Financial Services consultant

JD Group

September 2011 to July 2013

OPENING NEW ACCOUNTS, OPENING SHORT & LONG TERM INSURANCE POLICIES, APPROVING & DECLINING ACCOUNTS, TAKING PAYMENTS, FILLING, FAXING & EMAILING DOCUMENTATION, WORKING ON SWITCHBOARD ASWELL, TRANSFERRING CALLS AND TAKING MESSAGES.

Grade 12

January 1998 to December 2004

Career Goals

I would characterize myself by possessing a strong work ethic, well-developed leadership skills and the ability to motivate others. This combined with my understanding of the industry and in particular my experience gained through all these years at.

Industries of interest

Cosmetics

Areas of interest

Call Centers / Customer Service

Availability to travel and work outside the city

Yes

Interests and hobbies

I love singing, watching movies and work most of the time.