Customer service representative

Multichoice nigera limited

November 2014 to Actually working here

Provide first contact resolution of customer enquiries, requests and complaints. Ensured the company's customers have proper understanding of the company's products and services and how they best suit their individual needs. Responsible for collecting all relevant customer data Maintain customer records by updating account information Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Provide quality service and at the same time work within the framework of the laid down credit policies. Ensure that each potential and existing customer have a pleasant experience Educate DSTV customers on product knowledge such as types of bouquet options, self-help options Gather all necessary feedbacks from customers for proper reviews and evaluations by the organization, to ensure quality service is renderedompany's customers have proper understanding of the company's products and services and how they best suit their individual needs. Responsible for collecting all relevant customer data Maintain customer records by updating account information Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Provide quality service and at the same time work within the framework of the laid down credit policies. Ensure that each potential and existing customer have a pleasant experience Educate DSTV customers on product knowledge such as types of bouquet options, self-help options Gather all necessary feedbacks from customers for proper reviews and evaluations by the organization, to ensure quality service is rendered

Seconde class lower

March 2014 to November 2014

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies