Bradley Vandisie

1st Line Support Technician

Business Connexion

April 2014 to Actually working here

Co-Ordinate & Manage logged calls, Active Directory User Management, Remote/Telephonic Support, MS Server 2008 R2 Administration, Citrix User Support, URAS Account Management, McAfee Endpoint Protection Admin, Monitor Desktop Systems, Test Software?s, Ensure Continuous Business Improvement, External Vendors Interaction,

Snr Customer Engineer

CEB Maintenance

November 2012 to March 2014

Retail Shop Client Support, Back Office Peripheral Support and Maintenance, PC Imaging, Staging, Server Reloads and Configurations, PC & Printer Rollout, Telephonic Support, Retail POS Software Reload and Configurations, TCP/IP Configurations, Remote Desktop Support (Windows, VNC, Net Ware), Desktop Support (XP, Vista, Windows 7, MS Office Package 2003/2007), Service Provider Interaction (Dell, IBM, Mustek), Extensive Travelling to Clients, Completion of calls within the agreed SLA, Regular feedback & Incident updates

Field Service Engineer II

Gijima Technology People

December 2010 to June 2012

Regular communication with Call Coordinator to determine new, assigned incidents, Confirm, verify, and manage customers? expectations (ETA & Need by Date), Complete all calls within the agreed SLA parameters, Adhere to standards and policies,Regular feedback on call status to Call Coordinator, Immediate call closure, completion notification and timely ticket update, Compliance with all reporting and ticket update requirements, Compliance with time reporting requirements, Investigate root cause analysis & problem re-occurrences and suggest solutions.

Regional IT Manager

Siemens

February 2010 to July 2010

(3 Home Affairs, 4 Service Points & 5 Border gates) : Regional IT Manager, Network Administrator, TCP/IP Configurations, Remote Desktop Support (PC Anywhere, VNC, Net Meeting, LANDesk), LAN & WAN Support, Telephonic Support, Inventory Control, E-mail Support (Novell GroupWise / MS Outlook), End User Support, Hardware Support, Software Support (XP, Vista, Windows 7), Service Provider Liaison (Sahara, Proline, Brother, OKI), In-house Departmental Application Support (Mainframe Printing, BAS, Biometrics, Logis, Persal, NPR, HANIS), Logging of ISP related calls SITA

Regional IT Manager

Siemens

October 2008 to September 2009

Onsite and Field Desktop Support Technician, Remote Desktop Support, E-mail Support (Novell GroupWise), LAN & WAN Support, TCP/IP Configurations, End User Support & Training, In-house Departmental Application Support, Hardware Support, Network Administrator, Maintenance & Upgrading of Workstations, Telephonic Support, Logging of ISP related calls (SITA)

Client Services Consultant

Netsurit

November 2007 to August 2008

Field Technician, Onsite Desktop Support, DELL Hardware Support, Network & Server Support (Windows Server 2003 SBS), security, End User Support, Client Support,Technical Remote, VPN Support, Network Administrator, Hardware & Software Support (XP, Vista) Remote Desktop Support, Daily Backup Tapes, Active Directory

Support Analyst

Neolite Industries

July 2007 to October 2007

Desktop Support, End User Support, Daily Backup, Symantec Exec, E-Mail Setup (MS Exchange - Outlook & POP3), Network Administrator, Software Support, Remote Desktop Support, Security, Software Installations, User Accounts Management, LAN/WAN Support

IT Technician

Africa Wide

September 2004 to September 2006

Networking: TCP/IP Configurations, LAN Troubleshooting, Telephone: Cabling (Cat5e & RJ-11, RJ-12), VoIP, Maintenance, Cabling Installations (CAT5e, CAT6), Maintenance & Fault Finding,Server room upgrades, Cabinets and Hardware provider, Computers: Computer Hardware Provider, Sales, Computer Assembling, System Analysis, Desktop Support & Software Installations, Fault Finding & Configurations of PABX Systems

2012 to 2012

2011 to 2011

2010 to 2010

2009 to 2009

2002 to 2004

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies