Charlotte Keble

Receptionist

olam

January 2014 to January 2014

General receptionist duties. Filing, couriering and receipting of documents and parcels. Booking of meetings in boardroom.

Data Capturer

Olam

October 2013 to January 2014

Capturing accurately all oil and grain sales/purchases for the day on Safex and Future trades.
Capturing of sales contracts on system according to category.
Confirm via email to Singapore associates that these are captured and uploaded.
Capturing and emailing of sales contracts to clients for signature and return to company.
Monitoring and closing of outstanding contracts on system.

Client Service Specialist

FNB - Corporate

March 2009 to September 2012

Duties
Maintaining high level of client satisfaction service.
Responsible for all KYC (Know your client) and mandate documentation for both new and current clients. Ensuring client queries and request are the attended to timeously.
Proactively ascertaining client/s needs.
Advising and implementing solutions with clients best interest considered.
monitoring all clients queries logged onto Siebel by the work team. Ensuring these are resolved within the turnaround time. Also ensuring that the c

Team Leader

FNB Corporate

April 2007 to August 2009

Managing as well as motivating a team of 4 staff. Ensuring all client queries are attended and resolved within the SLA (Service Level Agreement). Monitoring of all queries been logged/closed on Siebel. Completion and submitting of all staff Quartely Balance Score Cards. Authorising of payments on Online banking. Signing off of General Ledger as well as all daily printouts. Managing the process of both opening and closing of client/s bank accounts.

Auditor

Fnb Corporate

Actually working here

Master of Banking

April 2011 to May 2011

Bankfais NQF 4

November 2009 to November 2009

Career Goals

Charlotte Keble
For the duration that I was employed within the FNB Corporate Banking Durban, I delivered exceptional client service and worked well as a team member as well as within my role as a Service Manager.
I am a trustworthy , responsible, self managed , dedicated , person that is willing to work hard to succeed and learn any further skills that are required to perform and complete a task that I undertake.
I am able to work under pressure, committed and I take ownership for any task t

Industries of interest

Events / Conferences

Areas of interest

Secretary / Reception

Availability to travel and work outside the city

Yes

Interests and hobbies

Cooking, baking, reading, social event, camping and travel.