Technical Specialist

BCX

September 2019 to May 2022

Support for woolworths, server management (host servers, vm servers and idrac servers).
Implementing backup on servers .
Hardware installations of computers, printers, scanners, monitors, pin pads.
Software installation of upgrading from matra to flooid systems.
Training to new engineers to perform on site work.
Communicatiing with store managers before and after work completion and complete incident register and signed.
Configuration of the devices.
Active directory services.
Configuring host servers, domain controllers and computers remotely for woolworths.

Desktop Support Technician

KPMG - SA

July 2012 to July 2019

Adding, resetting passwords and recreating user on Active Directory.
Adding Desktops/Laptops on McAfee Endpoint Protection Console and creating users and resetting password.
Creating Cisco VPN connection for user and Wireless on the KPMG network.
Resettings users RAS Tokens and 3G connections and passwords.
Installing network printers and computers.
Setting up of iPhones and iPads and installing updated software on devices.
Support BlackBerry phones on software and hardware.
Assisting users with Outlook 2007/2010 issues and Office 2007/2010 suites.
Internet Explorer supports on errors using experience.
Adobe Reader/Acrobat support and all applications of KPMG.
Logging calls on Footprints - a logging system and Oracle support for users by resetting Oracle passwords.
Assisting Dell (3rd Party) to repair Dell laptops and Desktops.

Desktop Support Technician

SQL Technology Solutions (Pty) Ltd

April 2012 to June 2012

Installed and managing Biometrix systems (Mainframe) Installations of Novell GroupWise 6.5, 7 and 8. Installation/Repairs of computer and printer (Local and Network). Windows XP and MS Office 2003/2007 installations and support. Symantec / McAfee / AVG Anti-Virus installations and support Call logging Process (Remedy) Administrative duties and auditing Server 2003/2008 administration

Desktop Support

PARACON S.A. (PTY) LTD

September 2011 to December 2011

Migrating users from Lotus Notes/GroupWise to Outlook 2010 Assisting users with Outlook 2007/2010 queries Setup user accounts on Domain ? Active Directory Doing administration work Ensure all calls are resolved within SLA Manage a team of technicians as Team Leader Windows 7 Rollout. Setting up Exchange 2010 on iPhone, iPad and Androids

Desktop Support Technician

Old Mutual

March 2008 to August 2008

Assisting clients with desktop queries Setup and configure Outlook and PST?s Setup and configure network printers New and re-installations of workstations ? Desktops and Notebooks Setup and configure network printers and workstations. Daily customer service calls. Active Directory Administrative Duties.

N3

January 1998 to January 1999

Career Goals

I want to lead a team of IT Technicians as a Manager or Supervisor.

Industries of interest

Technology

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies