General Manager in Raghuleela Mega Mall
Job Experience
General Manager
Raghuleela Mega Mall
July 2011 to Actually working here
GENERAL MANAGER ? Overall management of the mall through effective management of its daily operations to contribute to the profitability of the business. ? Overall operational concerns of the mall including its physical management, safety and security, housekeeping, maintenance of the building & equipment. ? Co-ordinate with all departments within the Mall especially to Leasing for profit generation. ? Increasing mall traffic through effective marketing events that will also help create a positive image. ? Provide leadership to the technical & operational staff in the Mall to achieve optimum performance & efficiency. ? Provide superior client service by attending to complaints & suggestions of the clients in order to achieve high client satisfaction. ? Ensure operations are within the budget. ? Oral and Written Communication; Customer Focus & Customer Service ? Coordinating with government official for Mall related problems. ? Team effort by accomplishing related results as needed. ? Effective management by recruiting,selecting,orienting, training,coaching,counseling & disciplining managers;communicating values, strategies,& objectives;planning,monitoring& appraising jobs. ? Dealt with brands like Furniture Brands Home Town, ? Clothing Brands like Pantaloon, K Lounge, Zod, Park Avenue, Eden Eliot, Biba, ? Travel Companies Club Mahindra, SOTC, Thomas Cook, Sterling Holidays, Magic Holidays. ? Automobile Industry Maruti, Yamaha, Honda, Tata, Hyundai, ? Eatery Brands Mac Donalds, Mad Over Donuts, Café Coffee Day, Pizza Hut, KFC. ? Gifts Brands Archies, Hallmark. ? Film Fraternity for shootings of big budget movies by giving the mall available space without disturbing the mall ambiance. Shootings for serials, Music & Movies releases. Names of some of the celebrities include Salman Khan, Sohail Khan, Arbaz Khan, Soonu Sood, Atul Agnhihothri, Alvira Khan, Malika Arora Khan, Sophie Choudhary, Akshay Kumar, Shera. Directors,CoDirectors,Producers their associates
Customer Services Supervisor
Jet Airways
December 2003 to June 2011
CUSTOMER SERVICE SUPERVISOR ? Surveying, analyzing and replying to passenger complaints. ? Ensures high quality customer service. ? Participate in disciplinary matters. ? Handling Enquiries. ? Coordinating with the hotels and the passengers. ? Assist passenger bookings. ? Supervising Arrivals and Departures. ? Coordination and Supervisor of Check ?in Counters
CUSTOMER RELATIONSHIP ASSIOCATE
EPICENTER TECHNOLOGIES PVT LTD
August 2003 to November 2003
QUALITY ASSURANCE QUALITY CONTROL IN-CHARGE ? Testing Cement and Concrete ? Supervision of construction sites
TRANIEE COUNTER STAFF
TRINITY AIR TRAVEL and TOURS PVT LTD
February 2003 to May 2003
TRANIEE COUNTER STAFF ? Passenger Booking ? Handling Enquiries
QUALITY ASSURANCE QUALITY CONTROL IN-CHARGE
THE ASSOCIATED CEMENT COMPANIES LTD
Actually working here
QUALITY ASSURANCE QUALITY CONTROL IN-CHARGE ? Testing Cement and Concrete ? Supervision of construction sites
Education
PGDM
Welingkar Institute of Management2014 to 2016
Bachelor's Degree
University of Mumbai2000 to 2003
Languages
English
Bilingual / Native
IT skills
Other Skills
More Eapen
Career Goals
Industries of interest
Areas of interest
Availability to travel and work outside the city
No