Technical Customer Service

IBM Ireland

August 2016 to Actually working here

First line support tech for a major Norwegian account.
Responsibilities includes answering phones and emails from end users, remotely troubleshooting and resolving issues with computer hardware, Windows, Mac Os, VPN, MS Office, Networking, etc. After 6 months my responsibilities shifted to second line support for Windows issues and managing existing tickets

Vocational Degree

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies