Business Switch Support Analyst

Kenya Banker Association

October 2015 to Actually working here

? Part of the product development/sales team setup to go out and sell the Pesalink product to all the 43 banks where all account holders in all the 43 banks are able to transfer money to any account regardless of the bank using either ATM, branch, POS, Internet banking or Mobile banking.
? Played a key role in discussions of how to cost the interchange model which will play a key role in attracting banks to register account holder onto the Pesalink product hence increase Pesalink transaction volumes
? Participated in Identifying the challenges from a sales and marketing point of view that may arise in regards to the Competition Law (Antitrust Laws)
? Communicate effectively with products development, sales and marketing representatives of the 43 bank to identify and evaluate what is required for channel development and also look into alternative business solutions in regards to Kenya Interoperability Switch (KITS)
? Draft requirements, specifications, business processes and recommendations related to proposed solution and have them reviewed.
? Set up, install and support Electronic Payment Switch code named (KITS) to be used by all Kenyan (43) banks for account to account money transfer
? Training and mentoring switch team
? Communicate needed changes to development team.
? Participate in identifying & conducting test scenarios in UAT.
? Ensure issues arising during testing are resolved in a timely manner.
? Identify solution?s strengths and weaknesses and suggests areas of improvement.
? Manage user & stakeholder (Banks) expectations effectively

Switch Engineer \Project Lead

Interswitch Kenya

November 2011 to October 2015

? Part of a team involved in coming up with Products like MPESA cash-in, KPLC tokens on Pesa Point ATMs, Bill Pay and MPESA- Connect on ATMs and also assisting in with the technical sales
? Communicate effectively with clients to identify needs and evaluate alternative business solutions with the business development/sales and marketing team.
? Played the role of being the link between the technical team and the sales/business development team and also accompanied them when pitching for jobs to assist in any technical/sales clarifications
? Assisted in the sale of Wincor ATMs, POS devices acting as technical sales and accompanying the business development team when pitching for jobs
? Suggest technical solution in the areas of system architecture, processes, ATM & POS interaction and Card management and issuance.
? Draft requirements, specifications, business processes and recommendations related to proposed solution and have them reviewed.
? Manage training for everyone in the organization
? Manage migration from current Oasis Switch to Postilion switch
? Mentor those with less experience through formal / informal channels

Technical Administrator ATM switch

Family Bank Ltd

May 2007 to October 2011

? Involved in ATM (POSTILION) switch implementation and technical support of the payment switch platform which run on MS-SQL 2005 database handles 95 ATM?s and about 480 mobile phone transactions with a customer base of about 700 thousand
? Managing fraud cases, analyzing audit trails and making sure that proper IT practices in regards to the payment industry are put in place
? Familiar with Payment Card Industry Data Security Standards (PCI DSS) and well trained in payment industry security like encryption and decryption
? Securing internet banking and mobile money transfer with knowledge in session hacking also trained in configuring Hardware Security Modules (HSM) used to encrypt customer data when in transit.
? Policy writing and documentation of procedures including SLA?s as per bank and Central Bank of Kenya (CBK) requirements
? Monitoring changes in ATM activities and analyzing down time problems. Also assisting in technical support of ATM and mobile banking reconciliation
? Handling ATM and POS hardware downtime problems including liaising with vendors to ensure the ATMs are up and running
? Programming of smartcard chips, a technology used to store customer transaction information via the chip which is embedded in the ATM card
? Building interfaces with Java programming language mainly for ISO8583

Diploma Electronics Engineering

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies