Receptionist cum Customer Service Officer

Hanoi Meracus Hotel 2

July 2014 to December 2015

Serve guests by greeting, welcoming, directing and announcing them appropriately
Answer customers' questions, and provide information on nearby attraction.
Update advanced reservation into system and schedule airport transfer
Ensure guests info is properly recorded and ensure check in/out process is smooth and correct
Answer, screen and forward any incoming phone calls
Receive and sort daily mail/deliveries/couriers/currency exchange
Keep Track of all cash collection and ensure cas

Waitress (casual F&B department)

Hanoi Movenpick Hotel

October 2011 to March 2014

Ensure Friendly, Excellent and Professional Service during serving meals
Set up and reset specific Conference & Function activities as program
Undertake general waiting and service at specific food and beverage counter
Provide general assistance in cleaning in kitchen and function room

Business Adminstration

Currently studying

Career Goals

I am seeking a full-time position with Customer Service Field.
I am confident that I can achieve high rates of customer satisfaction by interacting with guests for quick resolutions to their problems and providing high quality services.

Industries of interest

Tourism

Areas of interest

Call Centers / Customer Service

Availability to travel and work outside the city

Yes

Interests and hobbies

I love travelling, love taking care of others, especially helping and guiding them tips to travel. I usually travel whenever I have free-time and always make plan for it. Either travelling alone or joining a group makes me feel excited and gain lots of experiences to my life.
I also love business as I'm running my own small online business about Korean Kimchi. Contacting to others, talking to them, listening to them, helping them and convincing them are my passion.