Service Desk Supervisor

Technip

July 2013 to Actually working here

Manage the day to day running of desktop and Service Desk support. Change manager. Request Manager. Problem Management. Major Incident Management. Reporting via Service Now. SLAs. Liaising with Key Stakeholders. Process and procedural documentation.

Team Leader

ECU

February 2009 to July 2013

Manage a team of Service Desk professionals. Process Owner - Incidents. Request management. Change Management. Problem Management. Major Incident Communication process.

Physics and Maths - not completed

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies