Sales&office coordinator

Shred-it

February 2014 to Actually working here

? Answering telephone calls & ensure appropriate action is taken to each call.
? Maximize positive customer experience and make all callers satisfied &courteously treated.
? Record all customer service request & complete the request to the service agreement.
? Assisting the GM in developing customer service process in line with branch footprint expansion
? Carryall customer service enquiries to their conclusion; and if not resolved alert the Manager of unresolved issues to maximize effectiveness

Operations Manager

Pest Free

May 2012 to November 2013

? Day to day operations in the office and field.
? Staff welfare, procurement of uniform, laundry, shoes, equipment & expense claims
? Vehicle upkeep - renewals, registration, fines, accidents
? Scheduling staff, day/night shift and grooming upkeep, punctuality, staff appraisal and disciplinary actions as well as individual performance.
? HR - Follow-up on visa stamping renewals/expiry, Emirates ID, medicals etc.
? Monthly meetings with Supervisors and technicians in order to improve service a

Craft F&B

Currently studying

Basic Computers

Currently studying

T.Y.B.A

Currently studying

Career Goals

To be focused and to produce the ultimatum to foresee growth

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies