Manager

Ka Freddie's Biscocho

December 2013 to Actually working here

Senior Executive-Travel and Hospitality

Aegis People Support

December 2012 to Actually working here

Recruitment Staff

Raso Solutions, LLC

January 2011 to March 2011

Technical Support Representative

Accenture

May 2010 to October 2010

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer?s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers? and clients? business; Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates

Customer Service Representative

TeleTech

January 2008 to June 2008

?To please the customer with a hospitable approach in helping them with their queries, and generate revenue for the organization. This can be done by acquiring excellent communication skills and product knowledge. ?To retain the existing customers by building rapport and providing customer satisfaction. ?To attract potential clients by displaying and selling the products and services offered by the organization. This needs effective salesmanship and building a genuine rapport with the potential clients. ?To maintain proper records of all the transactions/sales/complaints/orders/cancellations that have taken place, and to ensure a proper follow-up as and when required. ?To listen to the consumer query with patience and not to assume the problem yourself. ?To provide timely solutions of the customer queries, and ensure that the problem does not occur again. ?To direct the customer to the right person in-charge (a supervisor or manager), if handling the query is beyond your authority, so that the solution is attained immediately. ?To keep the organizational data and consumer information confidential. ?To handle workload and customer queries with patience and empathy, and to not let work pressure reflect on the way you deal with the clients.

Bachelor of Science (BS)

2007 to 2010

Bachelor's degree

2002 to 2005

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies