Project General Manager

Octavia Boutique Hotel

July 2022 to Actually working here

Setting up operation procedures and training .
Financial administration and costs control .
Front office and reservations .
Food and beverage management .
Housekeeping and facilities .
Health, safety and hygiene compliance management .
Hotel sales and marketing structures .
Recruitment and selection .
Industrial relations training .
On the job training and performance evaluation .
Setting up property management systems and training (pos and inventory controls systems).
Ordering of oe and staff uniforms .
Inventory management and storage facilities .

Housekeeping Project Manager

SSG Cleaning

August 2020 to December 2020

Observing and implementing Covid 19 Hygiene protocols
Training and implementation of cleaning procedures as required and monitoring adherence
Ensuring effective deep cleaning schedules are carried out as recommended
Clients relationships management by project feedback and regular communication
Attending to all housekeeping guests services requirements and service concerns
Regular Health, Safety and Hygiene inspections and ensuring compliance
Communication to management on developments and updating them on regular basis
Financial controls ensuring tight control on Linen stock,Operating Equipment and guest supplies
Conduct monthly stock take with clients as scheduled
Present stock results and implement corrective measures in case of any discrepancies if required
Management of time control systems- Biometrics and PRP
Control Payroll and ensure payment queries are resolved prior to payroll deadlines
Conduct meetings with staff and management as pert of communication
Ensuring effective communication through all teams

Housekeeping Project Manager

BIDVEST GROUP PRESTIGE CLEANING

December 2019 to March 2020

Cleaning Procedures as per Covid 19 protocols
Training and development of staff
Adherence and implementation of Safety, Hygiene and Health as set by clients
Clients relationship management
Cost control and ensuring effective stock inventory management
Organizing and ensuring cleaning schedules are implemented as agreed with clients
Set up room inspections procedure and implement through Supervisors and management
Adhere to Health & Safety procedures making sure that it is followed as required
Adherence to cleaning procedures in all guests areas and BOH areas
Ensuring controls in guests room supplies as per new Covid 19 procedures
Practice social distance, and Hygiene practices as set and recommended
Do regular inspections for safety, cleanliness and Hygiene and immediately reporting shortfalls

Regional Operations Manager Food Services

Empact Group

May 2019 to November 2019

Financial Management
Operations compliance control
Health and safety standards
Food standards and cost control
Client services management
Staff performance management and training
Site sales marketing procedures
Ensuring effective stock controls and efficiency as required
Cleanliness and hygiene standards and controls
Ensuring profitability in all units as set and required

Assistant Project Manager

Fedics Group

June 2016 to October 2016

Customer Service and client relationships management
Financial administration and ensuring adherence to division budgetary thresholds
Staff recruitment and selection process
Adherence to safety and health procedures and policies as set
Inventory stock control and administration
Cash and banking procedures management
Management of Catering Managers and their teams
Human Resources and industrial relations management

District Manager Food Services

Fedics Food services

April 2016 to October 2017

Financial administration,Health and Safety management, Payroll and Salaries administration, budgeting and forecasts, client relationships management, site inspection for safety, maintenance and health, staff development and training

Assistant General Manager Operations

BIRCHWOOD HOTEL & CONFERENCE CENTRE

November 2014 to November 2015

Front-of-house management Night audit and financial management Housekeeping Food & Beverage management Banqueting and Conferences Staff disciplinary procedures Financial management Complex security management Complex Maintenance for conferences and rooms

Accommodation Manager

Emerald Resort & Casino

November 2012 to July 2013

Estate & Facilities Manager

Buchanan Renewables

March 2012 to October 2012

Complex Operations & Project Manager

BIDVEST Hospitality Division

April 2011 to March 2012

Hotel Manager

DON Suite Hotels

August 2008 to November 2010

Deputy General Manager

Southern Sun Hotels

April 2003 to July 2008

Night Manager

Hyatt Hotels Johannesburg

August 2002 to February 2003

Night Manager

HILTON Hotel Johannesburg

January 1999 to July 2002

Night Receptionist

Karos Hotels

June 1996 to November 1998

Management Development Program

Currently studying

Southern Sun Senior Management Training

Currently studying

Food & Beverage Service Training

Currently studying

Career Goals

With More than ten years management experience at a wide variety of establishments and exceptional hospitality operations management skills to match this experience, I am confident in my capacity to become a central element to your team.
My ability to manage efforts of all departments within a hotel and , in order to ensure complete customer satisfaction, has become the major part of my success throughout my career. I have strong leadership qualities to oversee the staff in a manner suitable the hotel?s outlook and image. I also have extensive knowledge of providing outstanding guest services by anticipating their needs and striving to execute them without delay. I am also proficient in managing the concerns of less satisfied guests by ensuring that they never leave the hotel without resolving any issues they had without a good outcome.
I am well versed with the needs of every area of a hotel operation and quite happy to be hands on in all departments ensuring the smooth running of front-of-house.
My CV is enclosed and will give you further insight into my capabilities, qualifications and experience in this industry. I look forward to the opportunity of an interview to discuss my suitability further.
Yours sincerely,
Jerry Bokaba

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies