Credit/Financial Analyst

American Express Company (México), S.A. de C.V.

March 2014 to Actually working here

Analyze corporate accounts to evaluate risks of past due and fraud, by establishing contact with accounts payables department or with cardholder. In some instances by answering inbound calls to take payments on soon to become past due accounts and to provide with assistance on cards that have been suspended due to credit risk or based on their credit behavior. On the other hand by providing assistance to corporations that are in need of increasing their spending limit due to emergency situations

Customer Care Professional

Scotiabank

December 2012 to December 2013

Customer service financial officer providing excellent customer service to clients of Scotiabank from Canada in English and Spanish sometimes French for example by Activating Credit and Debit cards, giving out balances, changing account types, Online assistance, explaining how interest works, sending and providing information regarding their statements, creating cases under certain circumstances to resolve issues with certain accounts while using ATM´s or any merchant´s point of sale device.

Travel Specialist

International Cruises & Excursions

October 2011 to May 2012

Sales & Customer Service for Members of I.C.E. by Our Vacation Center here in Mexico City. Providing our Members with options for their traveling needs as well as discounted rates for Air, Car, Hotel, Attractions and building packages for Platinum Members. Customer Service for any discrepancies or unsatisfied members. Web Support for Online Bookings.

Collections Specialist

CALL CENTER SERVICES SA de CV

April 2009 to February 2011

Legal Account Representative on behalf of The Law Offices of Patenaude & Felix APC based in San Diego, Ca. and for the Law Office of Kirshenbaum & Phillips APC based in New York out of our Satellite office in Tijuana Baja California. Outbound and inbound calls to provide the opportunity to resolve debts via payment plans or by settlement offers, if debtor does not comply to any arrangement, attorneys move forward to obtain a judgment against debtor thereby taking post-judgment action.

Diploma

September 1990 to June 1994

Career Goals

Empreder mi propia empresa.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies