Agent ATM monitoring

Absa

February 2009 to Actually working here

? ATM/TCR monitoring and Help desk (Technical) support
? Customer service (internal and External)
? support to ATM custodian, Absa Branches and franchisee?s
? Call logging bytes, BMS (G4S) & networks (Telkom).
? Data capturing
? Call logging for branch ATM?s & TCR Machines
? Following up on out of service ATM?s
* ensuring service availability is reached (bench mark 97.5%
? Incident logging on Unicentre service desk
? To execute incident, service request

Credit card collections

Absa

May 2008 to January 2009

?Dealing with credit Card queries ?Accounts inquiries for handed over account ?recoveries, Closure of settled accounts, Closure of ?estate late accounts, Account Setoff (To settle ?Outstanding debt) ?Make arrangements for payments and update systems ?Liaise with attorneys for arrangements ?Admin and Data Capturing ?Call centre

Sales consultant

Absa

September 2006 to April 2008

?Client/Customer Service ?Inbound/outbound calls; ?Admin ?Application credit scoring ?Loan pay-outs ?Asset processing ?Data Capturing ?Call centre

1994 to 1999

Career Goals

Highly experienced and motivated administrator, call centre, collections agent, sales consultant & ATM consultant technical support with extensive experience working in a financial institution setting. Looking for a stimulating role where I can apply my enthusiasm and experience, professionalism and thorough approach to support the team and institution

Industries of interest

Banking / Finance Government Information and Research Internet Insurance Services Technology Telecomunication

Areas of interest

Administration, Finances, Acountancy, Banking Operations Advisory Logistics / Transportation / Distribution Call Centers / Customer Service

Availability to travel and work outside the city

Yes

Interests and hobbies

I am an industrious and energetic person who is passionate about customer service. I enjoy working with people from all cultural backgrounds and consider myself to be a great team player. I am a quick learner and adapt quite well to new environments. I love challenges and I am also quite adept at handling pressure. I am confident that if given the opportunity I would prove to be a valuable asset