Helpdesk Agent

Banking Machine Services (G4S ATM Engeneering)

November 2011 to Actually working here

Logging calls, Edit new unassigned calls, Assign calls to technicians, Tracking technicians insuring they are onsite on time, closed resolved calls on the system, Escalate internal and external queries, Follow - up and provide feedback on queries, Provide feedback on outstanding and closed calls daily, Lialise with clients regarding our system issue, Relieve at reception if required, Answer switchboard phone, Transferring calls, Taking messages, Welcoming visitors and reporting to helpdesk manager.

Inbound Call Centre

January 2010 to Currently studying

Career Goals

I had more than 3 years experience working for Banking Machine services (G4S ATM Engeneering) as a call centre agent. And also worked for the same company as a tea lady and cleaner. And worked as a refurb technician for 3 years same company, I am a very hard worker and loyal person. I have the ability to learn and always up to a new challenge, I am able to adopt to different enverionment.

Industries of interest

Clerk

Areas of interest

Call Centers / Customer Service

Availability to travel and work outside the city

Yes

Interests and hobbies

I like baking and reading.