Owner / Director

Your Problem-No Problem ! Pty Ltd

January 2012 to Actually working here

Overview of the services ?Your Problem No Problem? Pty Ltd provides: ? Account queries and disputes, contract disputes, ? Consumer Protection Act /National Credit Act complaints ? Debt collector arrangements/debt negotiation ? Blacklisting disputes ? Change management ? Employee customer service training ? CV's and motivational letters ? Assistance with job searches ? Motivational talks I started this business with the express purpose to assist people who either do not know/do not have the means/knowledge or time to handle day to day problems they encounter. From my many years in customer service/care positions in different industries I had gained an in depth knowledge into the mind of the ?proverbial? customer and identified a gap in the market where I could put my years 13 years of customer service experience to use in this unique service my business now offers

Legal

Tracker

February 2008 to February 2011

Tracker (Pty) Ltd Period: July 2005 - February 2011 Position: Legal Credit Control Duties included but not limited to: ? Legal account queries ? Timely resolution of both customer queries & external collection agencies utilizing both verbal and written communication ? Collections ? Contract disputes ? Daily reporting ? Account adjustments via debit or credit notes ? Billing and re-invoicing of accounts ? Payment allocations ? Payment transfers (inter-account and the tracing of unidentified payments) ? Refunds ? Debt review arrangements in terms of NCA ? Customer retention and re-instatements Exceptional listening skills were essential in this line of work to effectively listen to customers and colleagues in order to understand the varied disputes and queries to ultimately reach fair amicable solutions. Resolving the query wahe s texpected output of the job, but I chose to take it a step further by examining the root cause of the various queries and propose solutions to eliminate common queries. This goes a long way to ensuring the same sort of complaints/queries is lessened if not eliminated. I am very methodical and believe being organized is the basis of being successful at any job and stand firmly behind the need for filing systems and their structure. It was my strong worth ethic and excellent communication skills that landed me the unprecedented opportunity of being selected to train Tracker?s collecting attorneys on Tracker products and procedures and the best ways to handle and collect on Tracker accounts that have been handed over for external collection.Due to my success I was then tasked to offer a similar and slightly more in-depth training (compiled my own training manuels and aids)to the Tracker service callcentre agents which was highly succesful.

Senoir Customer Liason Officer

Tracker

July 2005 to January 2008

Duties included but not limited to: ? Investigation and resolution of escalated/director level queries These relate to: Account queries Credit control Customer retention Technical complaints/queries Ensuring new business leads are followed up General service complaints, queries and requests In-call quality assurance Identifying and reporting of trends in order to find solutions to problem areas.

Customer Service

City of Joburg

June 2004 to July 2005

Duties included but not limited to: ? Receiving and logging service requests& complaints by consumers for the various utilities within in the municipality : Joburg Water City Power City Parks Joburg Roads Agency Revenue & Pikitup Resolving account queries telephonically where possible Providing consumers with feedback on logged queries Supplying general info with regards to the ?City? by-laws etc

Assistant Club Administrator

Virgin Active

February 2004 to June 2004

Duties included but not limited to: ? Daily Banking ? Stationery control (issue and receive) ? Control and monitor of blank documents (receipt books/contract books) ? Cancellations ? Loading new contracts ? Member queries ? Inter-club transfers/queries ? Sales support

Technical Coordinator

ADT

August 2001 to December 2003

Duties included but not limited to: ? Assisting customers with technical queries relating to their alarms ? Booking and scheduling of technicians ? Capturing of job cards onto system after a technicians visit ? Receiving moneys paid to technicians by customers ? I worked in a very technical environment and developed excellent skills when it came to helping customers telephonically with their alarms problems ? The skill I learnt here is to know your product and your company and what is expected of you in your job and there is almost nothing that you won't be able to answer to or do

Student loans/ Data Capture/Foreign Exchange Clerk

Standard Bank Group

July 1996 to October 1999

July 1996 - Oct 1999 (temp to perm) Position: Student loans/ Data Capture/Foreign Exchange Clerk Duties included but not limited to: During my career in my bank I worked in various departments starting from student loans ? Officer, data capture clerk in a processing centre and eventually became a foreign exchange clerk. ? As a student loans officer I handled The opening and closing of student loan accounts Daily account maintenance and filing Collecting exam results Sending out letters requesting documentation /arrears accounts Making arrangements on arrear accounts ? Data Capture Operator Data capture of check and cash deposits ? Bureau de Change Clerk/Foreign Exchange Sale and purchase of travellers cheques and foreign currency Exchange control for individuals Processing of inward and outward SWIFT money transfers Making payment s in terms of exchange control Resident and non-resident accounts Forms A & E Bankers foreign drafts International Business Centre : payment for imports and exports in accordance with exchange control Attesting documents for payments on imports (invoices/bills of laiding etc.)

January 1990 to January 1995

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies