Social media Manager

Deerfields Mall

July 2015 to Actually working here

? Manage the day to day tasks related to the Social media platforms. (Facebook, Instagram & Twitter)
? Develop customer relationship with current/new retailers.
? Train the customer care crew to improve their performance in serving the mall customers.
? Provide online marketing support to all retailers & assist key retailers in their online promotion campaigns.
? Support retailers to plan & launch their online marketing plans.

Lead Customer Care & Q.C. Support

Propertyfinder Group

February 2008 to March 2015

? Handle client's complains and follow up reported problems on the ?zen desk? ticketing system till issue is solved.
? Co-ordinate with other related departments to follow up the progress of suggested solutions till issue is solved within set time bracket.
? Manage the day to day activities of customer care crew.
? Manage and control the website contents & online data flow in 5 countries.
? Perform quality control over the website contents.
? Manage the feedback from clients over the web contents and backlogs& arrange statistic reports.
? Assist in recruiting, training& evaluating Customer Service Staff, and report performance to the higher management.
? Set initiatives for department staff to handle tasks in an effective manner.
? Prepare & Update client?s User Manual, handouts & product knowledge briefing.

Business administration

Currently studying

Career Goals

To work in a productive & friendly environment that encourage employees to give the best of their expertise & knowledge to serve the company goals.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies