Trainer; Administrative Assistant

Convergys Philippines

February 2011 to May 2016

Communication and Product Trainer
Does data mining
Revises existing training materials and curriculum

Trainer (Communication and Product)

Convergys Philippines

February 2011 to May 2016

? Directly reports to a Training Manager (TDM).
? Develops new trainers through a Trainer Developmental Plan.
? Train both New Hire Agents and Seasoned Agents with Language/Grammar.
? Coach agents with their running scorecard: goal met or may need improvement.
? Identify training gaps necessary for the improvement of training modules, lessons or orientation materials.
? Help maintain training records such as class attendance, class performance and class policy adherence.
? Successfully develop additional training materials that help improve agent?s performance.
? Proficient in creating reports and in using MS Office.

Customer Service Representative

IBM Daksh Business Process Service Phils Inc

November 2009 to February 2011

? Assist the customer with regards to the queries regarding their bills / invoices
? Inform the customer about new promotions that they are eligible of
? Provide solutions to their problems on their handsets both technically and basic troubleshooting
? Activates their new handsets, perform basic troubleshooting and retain customers that are cancelling their contract phones
? Inform them of the provisioning time for the activation of either the handset or feature added on the contract

Administrative Assistant

ACW Holdings LLC Dubai

September 2008 to September 2009

? takes all the calls of clients & suppliers
? take note of all voicemail messages for all the managers & staffs
? handles fax & photocopy of important documents for client & suppliers
? Deals with updates of the upcoming City Scape Dubai and Abu Dhabi 2009
? Conducts initial phone interview from candidates in India and other Asian countries
? Follow ? up calls to newly hired employees in regards to their requirements for visa process
? Arrange pick up for outgoing posts and documents
? Monitors and prepares report for international calls
? Monitors complete attendance of all employees
? Monitors daily site tour schedules of the site tour operators and drivers
? Makes inventory for the ACW materials
? Calls for orders, maintenance and serviced required
? Prepares LPO for suppliers
? Notes on services needed for maintenance in the building
? Assists all Administrative Jobs.
? Prepares letters for guests and clients
? Handles requests from staff and/or clients.
? Monitors cleanliness and orderliness in the office
? Prepares and submits report to Managing Director for monthly attendance of staff & managers in preparation for the monthly payrolls.
? Manage bookings of flight, hotels, restaurants & conventions for any personal & professional meetings and commitments of the managers.

Property Consultant

Skycom Investments LLC Dubai

December 2007 to August 2008

? Introduces the properties to the open market
? Sells and markets freehold properties to both local and foreign clients
? Assists clients in further information required
? Meets up client in the office for some appointments
? Informs client of what to expect on the investment
? Assists clients in their need for accommodation once they are in Dubai

Sales Representative

Etelicare Global Solutions

February 2007 to November 2007

? Market and sells telephone services and products to customers in the US.
? Trained to generate leads, assess customer's need of telephone service which they could have unlimited calling all over US including seven selected international countries: Canada, Puerto Rico, Italy, France, Spain, UK and Ireland.
? Introduce them to the new technology of phone service that relies to a high speed internet connection.
? Inform customers regarding 20 premium features such as voicemail, caller ID, Call waiting and a lot of other services for free.
? Customers have the option to have a residential plan or a small business plan that already comes with a dedicated fax line.
? In cases of loss on internet connection, this would come along with their phone services being unavailable since their phone services relies on their high speed internet connection.
? To some customers who are quite hesitant to take advantage of the phone service, the ways to persuade them would include:
? Saving 50% of their phone bill that already includes unlimited calling all over US and those selected countries;
? Over 20 premium features which are for free.
? Another great benefit that they could have is for every friend that they'll be referring over would be 2 months free phone service for them.
? Customers are very much protected by the 60 day money back guarantee trial period.

Bread and Pastry Productions NC II

August 2016 to October 2016

Nursing

June 2002 to March 2006

Career Goals

To provide Excellency in intellect, skills and capabilities for the company whereby learning and experience would empower my personality as an employee thus broadening my horizons.

Industries of interest

Food and Beverage

Areas of interest

Secretary / Reception

Availability to travel and work outside the city

Yes

Interests and hobbies