Vsat Customer Support

Callkey Networks

April 2016 to Actually working here

Handling customer service requests (commission and decommission of sites, upgrade and
downgrade of service plans, deactivation and reactivation of sites, generate volume usage
and protocol usage reports) using Allot bandwidth manager.
? Remote support during troubleshooting to find root cause of problems in the indoor units
using the NMS.
? Assist in monitoring of the network ( in cacti platform)
? Posting of commissioned sites in the billing platform for the finance team to action on.

Telecommunication Engineering

Currently studying

Career Goals

Seeking work experience in the field of telecommunication and information engineering, so as to
practically apply knowledge attained in learning to transform lives positively.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies