IT Head

Galeo Equipment Corp.

June 2019 to Actually working here

? Maintain, manage 6 companies and 3 sites.
? Maintain, deployment, implement, and manage Data Center, manage people.
? Budgeting, decision maker.

Systems Engineer

3D Networks Philippines Inc.

March 2018 to January 2019

ICT-enabled Business Solutions and Infrastructure implementation.
? Act as a Site manager, project coordinator, supervise in Okada manila and Dusit thani.?
Worked with multivendor Tiers 1 & 2 Companies for Project Implementations and supports Tier 3 clients to resolve Fault Calls, RMA's, Change Requests and Case Incidents in a timely manner to avoid escalation and breach of contract on SLA.
? Act as a call-on rooster to resolve fault calls on data, voice, security and wireless related issues?
? Maintained records of all project activity including documentations and diagrams with labels and notes to present to customer and project team?
Designed a bottom-top HLD/ LLD plan for project implementations and conducts UAT?
? Built a working relationship with dozens of clients to mitigate service affecting issues and handles RMA of equipment if necessary?
? Provided suggestions and guidance to client on future solution enhancements and development?
? Coordinates with LCON during pre-installation and forms a transparency with client on project status?
? Internal support in active directory, windows server administration, TCP/IP networking, Email systems/security, linux operating system, disaster recovery plan, virtualization recover plan.?

IT/Technical Support Engineer

MHealth ICT Solutions Inc.

February 2017 to June 2018

??year 4 months experience in Healthcare IT / IT Consultant.?
? Implementation, deployment, data-build, track case histories, testing, installing, maintenance Oracle and file servers, including daily backup.?
? Troubleshooting/resolution of client issues of complex nature, escalated from Tier 1, Tier 2, Tier 3 support such as product configuration (files or data), networking, platform, third party communications, hardware configuration (workstation, server, and printers) or other issues commonly encountered in system operation in a networked environment.?
? Regularly update customers, via phone, email or client relationship management tool, of ongoing troubleshooting and resolution efforts, as dictated by published policy and procedure guidelines.?
? Document and report product/application defects to Development team and escalate unresolved problems to the appropriate resources in accordance with published guidelines.?
? Provide technical support training and guidance to client and other team members,

IT support specialist

Advantix Marketing

August 2015 to March 2017

Support

Quality Assurance Engineer 1

Advanced World Systems, Inc

March 2014 to March 2015

IT Solutions

B.S. Computer Engineering

June 2007 to October 2013

Career Goals

Industries of interest

Internet Technology Telecomunication

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies

Basketball, Computer Games