Desk Side Support Technician

Scotiabank

March 2010 to Actually working here

? Fulfills work orders using a ticketing system software (Citrix) for IMACs and PLOGs relating to any technical issues/request on computer hardware, software, VPN, Blackberry devices, Lotus Notes, printers, LOB software, MS Office, Internet Explorer, Adobe, Network Drives, Break/Fix hardware, and PC set up using IBM Disc Image. ? Demonstrated ability to manage time and communicate effectively with peers, clients and management in an escalation level support environment. ? Provide 2nd level support with client onsite. ? Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced. ? Consult user guides, technical manuals and other documents to research and implement solutions. ? Provide advice and training to users in response to identified difficulties. ? Collect, organize and maintain a problems and solutions log for use by other technical support analysts. ? Troubleshooting Networking problem. ? Specialized resolving issue in IBM-Lenovo product such as Desktop and Laptop. ? Perform user's data backup and recovery. ? Coordinated with the Call Coordinators for memo update and closing of tickets. ? Responsible for problem determination, resolution and follow ups with clients using technical and customer service skills plus other troubleshooting utilities. ? Set up and configured according to Scotiabank standards. ? Participate in special projects/RFS that fulfills the need for various departments in a given time frame.

January 2011 to January 2011

January 2011 to January 2011

January 2009 to January 2010

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies