Center Manager

Al Mariya Polyclinic

October 2016 to Actually working here

Oversees daily center operations and coordinates center activities through assigned staff; prioritizes and delegates work activities.

Writes communication and promotional literature for distribution such as newsletter, brochures or flyers and coordinates printing and distribution.

Prepares and monitors budget for the Center and research, executive or student education projects.

Prepares budget proposals and recommendations and establishes budget control system for controlling expenditures; controls expenditures in accordance with budget allocations; recommends equipment and resources for the center.

Prepares periodic reports, financial statements and records on center projects, progress, status or other special reports for management or outside agencies.

Designs, develops and recommends new programs, projects and activities relating to research, executive or student education.

Develops and schedules research, executive or student education in accordance with university's goals, objectives and funding limitations.

Directs, monitors and participates in research activities including data collection, evaluation and analysis for a research project.

Prepares or assists in the preparation of proposals for funding of new or continuous projects.

Evaluates center activities for effectiveness to develop improved methods; devises evaluation methodology and implements; analyzes results and recommends and/or takes appropriate action.

Reviews applications or other center documents to determine acceptance or make decisions pertaining to the center.

Maintains direct contact with personnel of various outside organizations and university departments associated with center projects.

Confers with and advises staff, students and others to provide technical advice, problem solving assistance, answers to questions and center goals and policy interpretations; refers to appropriate department or person when unable to respond.

Clinic in charge

Dental experts center

May 2016 to November 2016

? Investigate customer' s problems an d find s o l u t i o n s .
? Communicate with customers via phone, email, or letter.
? Hire, and train Guest Service E x e c u t i v e s .
? Handle major incidents that cannot be resolved by GSE.
? Resolve complaints an d order i s s u e s .
? Ask customers to provide feed back on GSE and customer service experience.
? Compile and print reports on overall customer satisfaction.

Clinic supervisor

Burjeel Hospital Abu Dhabi

August 2013 to May 2016

? Investigate customer' s problems an d find s o l u t i o n s .
? Communicate with customers via phone, email, or letter.
? Hire, and train Guest Service E x e c u t i v e s .
? Handle major incidents that cannot be resolved by GSE.
? Resolve complaints an d order i s s u e s .
? Ask customers to provide feed back on GSE and customer service experience.
? Compile and print reports on overall customer satisfaction.

Bachelor of Computer Science

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies