Call Center Manager in Zone Parking Solutions LLC
Job Experience
Call Center Manager
Zone Parking Solutions LLC
November 2012 to January 2016
Planned, project managed and executed the set up of the 24/7/365, inbound and outbound, toll free MAWAQiF Call Center for the Department of Transport. Also managed the Call Center operations while achieving the DoT?s contractually required KPIs with an emphasis on delivering superior customer care for all enquiries, complaints and suggestions received
Customer Relations Manager
John Buck International (A Mubadala Company)
November 2008 to November 2012
Set up and managed all aspects of the daily operations of the 24/7 Central Facilities Helpdesk for 10 properties (Universities, Commercial and Residential properties) along with a customer care philosophy that ensured customer satisfaction.
Call Center In-Charge
EMCOR Facilities Services LLC
May 2008 to November 2008
Managed the Facilities Management Call Center for ADCB?s 40 plus bank branches and ADCP?s 1400 residential buildings
Relationship Officer- Small & Medium Enterprises (SME)
Mashreq Bank
May 2007 to September 2007
Responsible for SME Sales and Services at assigned Branches. ? Sourced New to Bank Customers and consistently achieved the set sales and liabilities target. Rendered exceptional customer service to existing customers for entire gamut of service related issues. Conducted Financial Analysis of High Net Worth clients in the Portfolio. Coordinated closely with Compliance Dept. In ensuring due diligence
Chapter Administrator
Young Presidents? Organization International
December 2001 to December 2002
YPO International is an exclusive peer network that connects more than 10,000 young global leaders (below the age of 50) in 80 nations in order for them to exchange ideas, pursue learning and share strategies to achieve personal and professional growth.
Customer Loyalty Representative- Subscriber Management Services (SMS) Dept.
Showtime
December 1999 to June 2001
Responsible for managing churn to be constantly below 3% and thus ensuring positive net growth through retention
Education
Bachelors of Business Administration
Baker College, Michigan USA (USA)September 1996 to August 1999
Languages
IT skills
Siebel CRM, Interactive Intelligence Contact Center Solution, Concept Evolution
Experto
MS Office Applications including Power point, Projects, Visio, Word, Excel, Outlook.
Experto
Other Skills
More Saadia
Career Goals
Industries of interest
Areas of interest
Availability to travel and work outside the city
No