Service consultant

WNS

October 2015 to Actually working here

? Promoting Telkom products and services by conducting calls to new and existing target audience.
? Assisting clients by resolving technical queries telephonically.

? Reporting client faults on Clarify, Unibase and CBS systems for both
? ADSL and normal landline.
? Resetting and checking customer connectivity on Timt and IP activator.
? Interrogating the customer connection port on Xact
? Escalating customer faults using necessary escalation tools.
? Promoting new services and upgrades to Telkom`s customer base.
? Assisting with ADSL installation and providing basic troubleshooting

Service consultant

Telkom

June 2009 to January 2015

? Promoting Telkom products and services by conducting calls to new and existing target audience.
? Assisting clients by resolving technical queries telephonically.

? Reporting client faults on Clarify, Unibase and CBS systems for both
? ADSL and normal landline.
? Resetting and checking customer connectivity on Timt and IP activator.
? Interrogating the customer connection port on Xact
? Escalating customer faults using necessary escalation tools.
? Promoting new services and upgrades to Telkom`s customer base.
? Assisting with ADSL installation and providing basic troubleshooting

Matric

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies