Sybil Nyandoro

Customer Service Agent

bOnline

January 2022 to October 2022

-dealing with customer's quiries.
-assiting customers on how to use the company's portal and application.
-explaining the customer's bills.
-directing the customer's calls to the relevant departments depending on the nature of the query.

Call Centre Agent

Altech autopage Sandton City

September 2015 to February 2016

Selling Cellular devices telephonically and upgrading their contracts after two years. Checking to see if customer got the devices that were couriered and then activate their lines

QUALITY ASSURANCE AGENT

ELTEL

January 2015 to December 2021

-dealing with queries.
-confirming sales.
- release operator.
-processing and delivering devices with a local courier company.

Quality Assesssor (Scorer)

Real Tele Marketing

January 2015 to August 2015

Scoring voice to text messages done by agents so as to improve the quality of the voice to text messages.

conversion agent

Real Tele Marketing

May 2010 to December 2014

Convert voice messages to text messages (escalating manager)

Textile Designer

Zimbabwe

Actually working here

Conversion Agent

South Africa

Actually working here

Textile Designer Coordinator

Botswana

Actually working here

University Of South Africa (UNISA)

January 2008 to Currently studying

Diploma

1998 to 1998

Dipolma

1984 to 1986

Secondary School Education

January 1981 to December 1983

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies