Area Manager

Toledo Clothing

November 2016 to March 2019

-Manage up to 10 stores
-Staff compliment of 30 to 40 staff
-Drive consistent customer experience across all stores
-Optimize the performance and productivity of staff
-Ensure all retail operations executed according to company policies
-Grow market share to maximize turnover

Office Assistant

EarthStream Global

May 2016 to October 2016

Wardrobe Assistant

Film Industry

February 2015 to March 2016

GANT Store manager

AVI Limited

March 2008 to December 2015

-Staff compliment of 9 to 15 staff
-Staff management including recruitment, coaching and mentoring
-Keep shrinkage in line with company standards of 0.2% of turnover
-Drive excellent customer service to ensure the best customer experience
-Achieve the annual sales budget through meeting and exceeding daily and
monthly budgets
-Build excellent relationships with all relevant service providers
-OHASA compliance
-Quarterly stock takes on SAP
-Manage payroll and budgets
-Conflict management

Assistant shoe agent

Mottino Agencies

February 2007 to February 2008

Assist during customer appointments
Keeping track of orders up to delivery to customers
Continuously updating customer order files
Liaising with customers re: deliveries, delays and cancellations
Making appointments with customers
Creating customer order files: including pictures, prices, styles, colours, delivery dates and quantities ordered

Office Manager

JME Investments

December 2005 to January 2007

Sales Manager

Stuttafords International Fashion Company

June 2004 to November 2005

Staff compliment of 15+ Promoting excellent customer service Employment of casuals Monitoring of sales targets Counselling of staff Accurate administration Liaising with cosmetic houses Implementing of promotions

Markham store manager

TFG (The Foschini Group)

September 1996 to May 2004

Staff compliment of 5+ Attaining monthly targets including budget control Promoting excellent customer service Quarterly stocktakes Managing credit Staff development Accurate administration Immaculate housekeeping Vigilant in-store security Implementation of seasonal merchandising

Administration manager

Hydraulic Repair Works

January 1992 to December 1993

Investment & information liason assistant

Standard Bank Group

January 1989 to December 1991

Pastel Accounting

May 2015 to September 2015

Advanced Excel

March 2015 to April 2015

The Management Action Plan

April 2014 to May 2014

Customer Service Excellence

March 2014 to April 2014

MS Word & Excel

January 2013 to January 2003

Design Diploma

January 1989 to December 1989

Grade 12

January 1982 to January 1986

Career Goals

Industries of interest

Retail

Areas of interest

Retail / Shops / Stores

Availability to travel and work outside the city

Yes

Interests and hobbies