Reservations Services

Resorts World Sentosa

October 2015 to Actually working here

? Handle local and international inbound or outbound calls and respond to emails
? Process reservations and ticketing for hotel room, F&B outlets, attractions and concert
? Identify customers? needs, clarify information, research every single issue and provide solutions and/or alternatives
? Entering reservations into Opera system, MARC system and filling all related correspondence
? Provide directions and assistance to customers with requests and enquiries

Tuition Teacher

Super Education Group

April 2010 to September 2015

? Educate children who study primary school and secondary school
? Provide professionally teach with care and patience
? Engage the children and motivate them to nurture their learning
? Maintaining a good rapport with the children and parents
? Participate any lesson programme according to the school?s curriculum guidelines
? Plan and implement different kinds of activities for children

Business Administrative

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies