YA QIAO
Client Service Administrator in Computershare
Job Experience
Client Service Administrator
Computershare
January 2014 to Actually working here
Assisting regional managers on work orders pre-screening to improve the efficiency and accuracy of processing Monitoring and coordinating work orders to ensure all projects meeting deadlines Processing work orders cross four regions in Canada through multiple systems and software in a timely manner in a fast-paced environment Audit outcomes of the work orders to ensure the accuracy of the key information Adjust or reprocess work orders with different materials based on requests from clients or operation department
Project Coordinator
Homa Signs
October 2013 to December 2013
Effectively and accurately communicate project information to the clients, suppliers and production department Coordinate projects to ensure efficiency and meeting the deadline Keep the Project Manager (PM) and others informed about project status and issues that may impact client relations Maintain good customer and suppliers relations Follow up on accounts receivable
Call Agent
Winning Research
August 2013 to August 2013
Called automobile sales companies and truck drivers to conduct surveys about engine oil (outbound) Learnt different approaches when facing interviewees from different backgrounds Provided high successful rate. Listened and understood with the interviewees well.
Research Assistant
University of Windsor
March 2012 to June 2012
Conducted research regarding improving efficiency of operating rooms in Windsor Regional Hospital Analyzed previous research results to identify further directions Designed survey questionnaire for interviews to collect data based on the research purpose Made appointments and scheduled interviews Organize the overall timeline and target for conducting the research. Conducted and transcribed interview with colleague
Administrative Assistant
Snow Elan
October 2009 to March 2010
Worked with sales manager to initiate partnership and promote Elan products Translated and edited brochures and instructions for local agents (graphic design) Liaised with supplier to ensure a strong relationship was maintained Expanded available ski products to clientele
Education
Master of Business Administration (M.B.A.)
[Otra]University of Windsor (Canadá)January 2011 to January 2012
Master's degree
[Otra]University of Florida (Canadá)January 2010 to January 2012
Bachelor of Arts (B.A.)
[Otra]China University of Political Science and Law (Canadá)January 2006 to January 2010
Languages
Chinese
Bilingual / Native
English
Bilingual / Native
IT skills
Other Skills
More YA
Career Goals
Industries of interest
Areas of interest
Availability to travel and work outside the city
No
Interests and hobbies
Travelling, music, sports