YA QIAO

YA QIAO

Client Service Administrator in Computershare
Toronto, Ontario, Canada
  • Current:

    Computershare

  • Past:

    Homa Signs

  • Education:

    Master of Business Administration (M.B.A.)

Job Experience

Client Service Administrator

Computershare

January 2014 to Actually working here

Assisting regional managers on work orders pre-screening to improve the efficiency and accuracy of processing Monitoring and coordinating work orders to ensure all projects meeting deadlines Processing work orders cross four regions in Canada through multiple systems and software in a timely manner in a fast-paced environment Audit outcomes of the work orders to ensure the accuracy of the key information Adjust or reprocess work orders with different materials based on requests from clients or operation department

Project Coordinator

Homa Signs

October 2013 to December 2013

Effectively and accurately communicate project information to the clients, suppliers and production department Coordinate projects to ensure efficiency and meeting the deadline Keep the Project Manager (PM) and others informed about project status and issues that may impact client relations Maintain good customer and suppliers relations Follow up on accounts receivable

Call Agent

Winning Research

August 2013 to August 2013

Called automobile sales companies and truck drivers to conduct surveys about engine oil (outbound) Learnt different approaches when facing interviewees from different backgrounds Provided high successful rate. Listened and understood with the interviewees well.

Research Assistant

University of Windsor

March 2012 to June 2012

Conducted research regarding improving efficiency of operating rooms in Windsor Regional Hospital Analyzed previous research results to identify further directions Designed survey questionnaire for interviews to collect data based on the research purpose Made appointments and scheduled interviews Organize the overall timeline and target for conducting the research. Conducted and transcribed interview with colleague

Administrative Assistant

Snow Elan

October 2009 to March 2010

Worked with sales manager to initiate partnership and promote Elan products Translated and edited brochures and instructions for local agents (graphic design) Liaised with supplier to ensure a strong relationship was maintained Expanded available ski products to clientele

Education

Master of Business Administration (M.B.A.)

[Otra]University of Windsor (Canadá)

January 2011 to January 2012

Master's degree

[Otra]University of Florida (Canadá)

January 2010 to January 2012

Bachelor of Arts (B.A.)

[Otra]China University of Political Science and Law (Canadá)

January 2006 to January 2010

Languages

Chinese

Bilingual / Native

Inglés

Bilingual / Native

Computing

Other Skills

Market Research Social Media Time Management Strategic Planning Data Analysis Teamwork Public Speaking Team Leadership Customer Service Microsoft Word PowerPoint Research Microsoft Excel Statistics Microsoft Office

More YA

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies

Travelling, music, sports