Assistant Director of Housekeeping

Double Tree by Hilton Downtown Toronto

April 2014 to Actually working here

? Assist managing the daily operations of the Housekeeping Department which consists of 470 rooms. ? Maintain day to day service billing and payroll records routinely per company standards. ? Develop an efficient team, meet DAILY and install quality focus. ? Receive reports, prioritize tasks & share goals with team ? Review & report comment card scores and remarks. Provide feedback to staff. Provide positive reinforcement where possible. ? Maintain an organized and efficient office environment. ? Meet with management & attend manager meetings with Dir. Of Housekeeping. Provide effective accountability for housekeeping operations. ? Develop professional relationships with sales, front desk, maintenance and activities departments team leaders and members ? Responsible for budgeting, forecasting, and financial planning of the departments for both hotels. ? Manage the productivity for the department according to the budget. ? Inspects and evaluates physical condition of establishment, and submit to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space. ? Periodically conducted linen inventory, supplies and other equipment. ? Organized and directed departmental training programs, hire employees, and evaluate employee?s performance. ? Evaluates records to forecast department personnel requirements. ? Monitors and manages labour and departmental costs and stayed within budgetary guidelines. ? Tracks progress of associates on modified duties. ? Ensures positive and effective staff training and scheduling for maximum efficiency according to daily room occupancy rate. ? Actively identified and pursued cost saving measures, where appropriate. ? Performs daily administrative duties, including all payroll adjustments, monitor daily work schedules and attendance

Executive Housekeeper

Sheraton Cavalier Saskatoon Hotel

July 2013 to April 2014

In charge of Housekeeping Department for both Sheraton Cavalier Saskatoon Hotel and The James Hotel. Sheraton Cavalier has a total room of 237 and The James Hotel is Luxury Boutique Hotel consisting of 59 suites. The James Hotel is the Winner of Traveller's Choice 2013 by Trip Advisor. Establishes and/or implements SOP (Standard Operating Procedures) Maintained records and prepared periodic activity and personnel reports for review by General Manager for Sheraton and James Hotel. Inspects and evaluates physical condition of establishment, and submit to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space. Periodically conducted linen inventory, supplies and other equipment. Organized and directed departmental training programs, hire employees, and evaluate employee's performance. Coordinates activities with those of other departments. Evaluates records to forecast department personnel requirements. Monitors and manages labour and departmental costs and stayed within budgetary guidelines. Tracks progress of associates on modified duties. Ensures positive and effective staff training and scheduling for maximum efficiency according to daily room occupancy rate. Deals with guest and/or employee concerns in a timely and professional manner. Actively identified and pursued cost saving measures, where appropriate. Performs daily administrative duties, including all payroll adjustments, monitor daily work schedules and attendance. Creates a safe work environment and abided by Occupational Health and Safety Legislation and hotel policies to accident and incident reporting procedures. Closely worked with the General Manager to implement any change necessary to create the brand culture. Ensures that guests received high quality service for both hotel.

EXECUTIVE HOUSEKEEPER

Saskatoon Hotel and Conference Centre

March 2011 to July 2013

Establishes and/or implements SOP (Standard Operating Procedures) Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis Plans and coordinate the activities of housekeeping supervisors and their crew Coordinates inspection or inspect assigned areas to ensure standards are met Applies human resource management skills, such as hiring, training, scheduling and evaluating performances Coordinates activities with those of other departments heads Actively identified and pursued cost saving measures, where appropriate. Completes financial management tasks, such as setting and adhering to a budget Closely worked with the General Manager to implement any change necessary to create the brand culture.

EXECUTIVE HOUSEKEEPER

Radisson Toronto

February 2008 to March 2011

Maintained records and prepared periodic activity and personnel reports for review by General Manager. Inspects and evaluates physical condition of establishment, and submit to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space. Periodically conducted linen inventory, supplies and other equipment. Organized and directed departmental training programs, hire employees, and evaluate employee's performance. Coordinates activities with those of other departments. Evaluates records to forecast department personnel requirements. Monitors and manages labour and departmental costs and stayed within budgetary guidelines. Tracks progress of associates on modified duties. Ensures positive and effective staff training and scheduling for maximum efficiency according to daily room occupancy rate. Deals with guest and/or employee concerns in a timely and professional manner. Actively identified and pursued cost saving measures, where appropriate. Performs daily administrative duties, including all payroll adjustments, monitor daily work schedules and attendance. Creates a safe work environment and abided by Occupational Health and Safety Legislation and hotel policies to accident and incident reporting procedures. Closely worked with the General Manager to implement any change necessary to create the brand culture. Ensures that guests received high quality service.

HOUSEKEEPING ADMINISTRATIVE ASSISTANT

Sheraton Toronto Center

October 2002 to January 2008

Trained new supervisors and employees on housekeeping standards Motivated all Housekeeping associates, providing direction to deliver excellent service. Communicated and cooperated with the Front Desk, Front Office Manager, and other related departments during rush rooms, blocks, VIPs, and any discrepant rooms. Scheduled and supervised housekeeping employees Creating Great Experience and Memories Record Housekeeping productivity statistics Adjust Housekeeping Room Attendant Schedule daily - as required Ensure a safe work environment and adhere to the Occupational Health and Safety Legislation and hotel policies to accident and incident reporting procedures. Ensure excellent grooming standards and uniform standards are maintained. Provide coaching and regular feedback in relation to job performance. Open and/or close Housekeeping Office daily - Preparing Room Attendant Task Sheets & other necessary reports Consult daily log book for special instructions or concerns for a given day Adjust HSKP Room Attendant Schedule daily - as required Listens and responds to the needs of the staff on each floor. Handling guest complaints and strives for early guest recovery Visually inspect room for cleanliness and appearance and signify completion of room Assists Housekeeping Managers in maintaining overall smooth operation of the Housekeeping Department.

Graduate Certificate from Centennial College with Honour?s

2008 to 2009

B.COMM

2001 to 2006

Currently studying

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies