Dispatch Officer

Saudi Airlines Catering Company

November 2012 to June 2014

KAIA,B,O,Box 9178 Jeddah, Saudi Arabia Responsibilities: Monitor domestic and international flight. Handle catering requirements for Other Airlines & VIP flights with efficient coordination with the airline customers. Supervise the Private flights catering requirement considering the utmost satisfaction of the airline customers. Carry out menu planning with the flight attendants & helping them in identifying the best possible cuisine available. Handle ROYAL FLEETS (KING, CROWN PRINCE), RSF, SPA, TOP VIP, DIPLOMATIC FLIGHTS,CARGO FLIGHTS,NAS JET & many more for catering Maintaining & following up on catering orders & menu. Carry out effective communication with the Station Manager?s, Airport Staffs & Airport facility representatives of other airlines and etc...

Executive-Customer Service

Chartis Insurance Limited -(AIG)

September 2011 to November 2012

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments Check to ensure that appropriate changes were made to resolve customers' problems. Confer with customers by telephone or in person to provide information about products &services, cancel accounts, or obtain details of complaints. Promptly resolve customer service issues to the customer?s satisfaction per company procedures and standards Supervising a team of customer service staff and call centre Perform administrative duties, reports and special projects associated with Customer Support Manager  

Team Leader /Assistant Front of House Manager

Europa Gatwick Hotels (Britannia Hotels Ltd)

December 2007 to August 2009

Require standard and correct Provide excellent customer service at front of the house. Support team members in handling guest requests and enquires to ensure a positive outcome is achieved. Assist the Reception Manager in the induction, training and development of the team in line with Hotel standards and procedures. Maintain the professional appearance of the Front Desk with a focus on hospitality and guest Service. Attend any departmental and training meetings and providing training for trainees, staff. Monitor the appearance, standards and performance of the Front Office Team. Assist other departments wherever necessary and maintain good working relationships with Team Members. .

Receptionist

Ramada Jarvis Hotels

July 2007 to December 2007

Night Receptionist

Holiday Inn London-Kings Cross Bloomsbury-UK

February 2007 to July 2007

Crew Member

Red Fort VIP Restaurant -UK

October 2006 to February 2007

Associate's Degree

2014 to 2014

Associate's Degree

2013 to 2014

Advance Diploma

2008 to 2009

Diploma

2006 to 2008

Certificate Level Course in Reception

2005 to 2005

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies