Customer Service Representative

MTN

March 2018 to Actually working here

? Stocktake
? Stock readjustment
? Client liaison
? Administration duties
? Data capturing
? Inbound and Outbound calls
? Customer assistance
? Finance Control

Helpdesk Operator

Pathcare Laboratories

March 2016 to March 2017

? Ensure customer satisfaction
? Adherence to schedule (meeting call centre metrics)
? Convey Meditech results
? Convey INR results
? Complete administration requirements; Helpdesk and general staff
? Monitor all urgent/abnormal results & to ensure that these are promptly given out by phone or fax
? Retrieving archived results
? Log-in of After Requests and giving the information through to the laboratory
? Answering queries regarding tests & containers
? Utilize the in house computer programme (Meditech)
? Operating switchboard after hours

Consultant

Vodacom Repair Center

November 2015 to March 2016

? Stocktake
? Stock adjustments
? Administration duties
? Client liaison
? Inbound and outbound phonecalls.
? Selling of cellphones , data , airtime , prepaid and contract.
? Customer assistance
? Selling of accessories

Consultant

Vodacom 3G Data Store

April 2015 to November 2015

? Stocktake
? Stock adjustments
? Selling of accessories
? Technical data consultant
? Sales Consultant
? Client liaison
? Selling cellphones , data , airtime to clients , prepaid and contract.
? Handling queries from time to time.
? Administration Duties.
? Inbound and outbound phone calls.

General assistant

Superspar Vangate Mall

December 2012 to April 2015

? Stock adjustments
? Client liaison
? Selling / Packing goods.
? General Assistant.
? Customer services.
? Cashier
? Merchandiser

Diploma

January 2010 to January 2014

Career Goals

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies