Project Manager

Intalock

January 2016 to Actually working here

The SIEM and SOC Project required the introduction and establishment of a Security Operations Centre (SOC) capability and function and the establishment of a Security Incident and Event Management (SIEM) solution through the implementation of the following three major components.
- McAfee SIEM Appliances
- Symantec Security Operations Centre
- Intalock Managed Service including the stand-up of Security Operations function with QSuper

Project Manager

Singtel Optus

May 2014 to November 2015

Responsible for a number of projects under a major networks transitions and transformation projects for Suncorp including the establishment of an Automatic Ticketing Exchange (ATE) between Optus and Suncorp service desk systems, dedicated redundant network links to the primary and secondary customer data centres for the ATE and device management traffic, and the transition and migration of Suncorps network infrastructure and telephony platforms into Optus managed services environment.

Service Delivery Manager - Queensland Health (Gold Coast University Hospital)

UXC Limited

August 2013 to May 2014

Responsible for the operational and day-to-day delivery of services within the Queensland Health (QH) and located at Gold Coast University Hospital. Working with QH and UXC Connect Support Teams to ensure service delivery is in accordance with the contracted terms and SLAs.

Project Manager

Flight Centre Ltd

April 2012 to July 2013

Responsible for the day to day management of several Infrastructure Projects being run as part of a larger Flight Centre Technology Program of Work.

Project Manager - Special Technology Projects (Fixed Term Contract)

Credit Union Australia

July 2011 to March 2012

Specifically established to manage high profile Technology Projects and reporting directly to the CIO including the new Brisbane Head Office Building design and fit out, Telecommunication Review and contract re-negotiations and the Printer Review and Consolidations.
Projects / Achievements:
? Future State (Branch)
? Print Scan and Fax Consolidation
? Telecommunications Review and contract negotiations.
? Head Office Design and Relocation Project

Network Services Manager, Information Technology (Permanent)

Credit Union Australia

October 2010 to June 2011

Leading a team of 15 permanent and contract staff, consisting of 3 Teams including Desktop Support Management, System Administration and Communications. Supporting an environment of 1000 Users spread across 3 Hub Offices and 80 Branches
? Responsible for leadership and management of all day-to-day network operational aspects to ensure the availability and quality of the organisation's IT infrastructure including local area and wide area networks (Voice/Data), network operating platforms and all associated end user environments and hardware;
? Lead and manage project or programmes of work, establish and maintain a master plan of projects under direction of this role, ensure that project management life-cycles methodology is understood and followed and that all outcomes are delivered;

Consultant

SMS Management & Technology

July 2010 to October 2010

SMS Management & Technology (SMS) specialises in improving operational performance and IT delivery.
Specialising in Project and Program Management roles and on occasion Operational Management appointments.

Program Manager (Contract) for the PSN Release 1 and 2 Projects

Frame Group

April 2009 to June 2010

Provide Program Management to the Public Safety Network (PSN) Programs via Queensland Police Service and Correctional Services on behalf of The Frame Group. Specifically, on
Public Safety Network
PSN Release 1 ? Upgrade of Ancillary Services including Cabling and Infrastructure at 93 Regional Police Stations and Courthouses, and
PSN Release 2 ? Upgrade and Replace Cabling and Infrastructure at Borallon and Woodford Correctional Centres.

Both projects were Fixed Price Projects that required the complete replacement and installation of new infrastructure including cabling, racks, dedicated electrical captive outlets and main distribution frame (MDF) upgrades, relocations or securing and the migration of all active equipment into the new environment.

ICT Consultant / Project Manager Consulting

Frame Group

March 2009 to April 2009

Provide ICT Consulting services to clients on behalf of The Frame Group. Specifically, in areas of ICT Infrastructure and Project Management.
Consulting assignment completed for The Frame Group.
Queensland Health:
Queensland Health Data Centre Current State Assessment.
? Perform site visit to 5 current server rooms throughout the state;
? Provide physical audits of sites including environmental, power, cabling, and capacity planning,
? Document audit results;
? Provide assessment of the server rooms against proposed data centre baseline standards;
? Provide report including all results and recommendations.

IT Stream Leader / Project Manager (Contract)

Suncorp

April 2008 to March 2009

Responsible for all Technology design, procurement and installation components required as part of the Suncorp Real Estate and Change Program. Several major refurbishments and brand new sites were completed whilst on this contract. Also completed was the establishment and documenting of Technology standards which were to be used now and for the future phases of real estate projects including estimation and costing templates.

Project Director

RealE Digital Signage

March 2008 to July 2010

RealE are a Digital Signage company with a focus on Screens located throughout Brisbane restaurants, cafés and private venues. The screens advertise local content including products and services offered by local companies and real-estate. RealE specialised in Digital Signage.
Responsible for all Projects and the day to day running of the operational elements for RealE.

Project Director Infrastructure Solutions Management (ISM)(Contract)

Queensland Health

August 2007 to February 2008

TCP ISM Manage the ICT needs for Capital Works and District Funded Building Projects including Hospitals, Health Care Centres and Administrative Building. The team is responsible for the requirement gathering, design, procurement, implementation, commissioning and operational handover. The ICT solutions included cabling, WAN, LAN, Voice, servers, end user devices and associated building management systems (paging, Nurse-Call, duress, fire and security).

Manager Capital Works / Project Services Team - (CWPS)(Contract)

Queensland Health

August 2006 to August 2007

TCP-CWPS were a newly created team under the Telecommunication Infrastructure Replacement Project specifically charged with managing the ICT requirements for Capital Works and District Funded Building Projects. The team is responsible for the requirement gathering, design, procurement, implementation, commissioning and operational handover. The ICT solutions included cabling, WAN, LAN, Voice, servers, end user devices and associated building management systems (paging, Nurse-Call, duress, fire and security).

Telephone System Replacement (TSR) Project - Principal Project Manager

Queensland Health

April 2006 to August 2006

TCP-TSR is a program responsible for the lifecycle replacement of Voice systems across the state.
The primary purpose of this position:
? Cairns Base Hospital PABX Replacement Project which consisted of a 3000 user site with 2000 phone lines. This system was required to support critical medical services run 24/7. The project was required to be completed within the constraints of scope, quality, time and cost, to deliver specific infrastructure requirements and meet customer satisfaction;

IT Infrastructure Project Manager

Trysoft

September 2005 to March 2006

Contracted to Singtel Optus Integrated Business Services provides an outsourcing service, managing the support and billing of corporate data and telecommunications services. Trysoft an outsource provider to Optus IBS is a Brisbane based IT services company specialising in software development and support, specialising in Telecommunications Billing Software.
Responsible for managing one or more infrastructure projects within the constraints of scope, quality, time and cost, to deliver specific infrastructure requirements and meet customer satisfaction;
Summary of projects managed whilst working under the ?Infrastructure and Software Upgrade Program?:
? MS Exchange 2003 Upgrade Project (including upgrades to GFI Fax maker from V6.0 to V12.0, Active Directory Upgrade from Mixed to Native Mode, Non Production Rationalisation and Upgrade Project (including rationalisation of HPUX hardware Intel Server Infrastructure and the migration/ movement of Sybase ASE and IQ. BEA Web logic instances and Delphi applications across multiple servers)

ITS Service Delivery Manager

Corpnet Business and Technology

February 2005 to August 2005

Corpnet provides independent Information Technology and Management Consulting services to public and private sector enterprises throughout Australia and Australasia.
My primary responsibilities were for the management and delivery of:
? IT Service Desk Services and Support and IT Technical Support Services (On-site and off-site);

IT Project Manager

Ingeus Australia

September 2002 to January 2005

Establishing, relocating and closing multiple offices and Branches across the country, Aurion HR System Implementation, Citrix Presentation Server Farm Expansion, Server Consolidation Project, SOE Implementation, Network Domain Mergers, PABX implementations and upgrades, Spectrum Voice implementations, Telco Contract and Vendor reviews and renegotiations.

Career Goals

Aaron is an IT professional with over 20 years? experience working in project management, service delivery and operational leadership roles. For the last 15 years Aaron has specialised in the delivery of information, communications and telecommunication projects, service transitions and organisational transformations. Aaron has delivered projects in several different organisations across many industries including government, finance and insurance, health, travel and leisure, telecommunications, retail and consulting.
With over 15 years of management and leadership experience, working in large and complex infrastructure environments, Aaron has operated within organisations ranging from 50 - 70 000 employees plus and has delivered in many different roles throughout his career ranging from service and customer driven to pure technology. This first-hand experience and knowledge accumulated over the years has provided Aaron with the tools and skills required to perform at the highest level.
Recently Aaron has worked in both project delivery and transition and transformation roles. He has delivered the transition of services, the transformation of network, security and support processes. Aaron was responsible for the transition and transformation of network infrastructure in a highly secure and complex banking environment across several hundred sites, nationwide.
These recent roles have allowed Aaron to refresh and expand his experience and knowledge in terms of the issues faced in the day to day management of technology and business projects and the challenges faced by organisations running and operating large, geographically disperse, complex and critical infrastructure. This has reinforced the importance of understanding the organisations requirements for quality support, capacity and performance management, security and monitoring, and change management. An experience he has been grateful to have experienced and one he takes new lessons learned and experience from.
Aaron is a highly skilled Project and Program Manager skilled in the use of several methodologies including PRINCE2 and PMBOK. Aaron has implemented and worked in many ITIL aligned organisations and has recently updated his skills to now include the latest version (V3) of ITIL. These methodologies, best practices and frameworks have allowed Aaron to consistently plan, develop, implement and deliver projects and services on time, on budget, and to specification ensuring the risks are identified and mitigated and issues are managed.
Through the many roles that Aaron has performed and the experience gained through both operational and projects he can apply the lessons learned, techniques and strategies used that best benefits the organisation. As mentioned above Aaron has also worked in several different industries and observed the strengths and weaknesses in each. The approach Aaron takes is to apply the best of what he has seen used in combination with the processes, procedures and best practices specified by the organisations Project Management Office (PMO) ensuring a greater chance for success, capitalising on other organisations mistakes.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies