Service Desk Agent

Eurofins

June 2018 to Actually working here

Active Directory Management:
- Add, edit or remove user, groups and security policies
Microsoft Exchange Management
- Add, edit or remove users mailbox, shared mailbox or distribution lists.
Incident Management:
- Software deployment
- Remote assistance

Soporte tecnico trilingue

Teleperfermance

February 2014 to March 2017

Autodesk
? Trilingual technical support ( English, French and Spanish)
? Team activity reports
? Supervisor of a small team of three
? Meetings with Tier 2's, customer, clients and resellers
Microsoft
? Technical support for Microsoft Office apps (Outlook, Word, Excel, Powerpoint)
? Microsoft Outlook set up and troubleshooting
? Microsoft products soft sales
? Malware Removal

Ingenieria en Sistemas

January 2015 to Currently studying

TOEIC

January 2012 to January 2012

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies