Customer Service Representative

Taskus

October 2016 to October 2017

TaskUs is a progressive, new-age outsourcer, flexible, agile and quick to respond to clients? shifting needs. People are our passion and our power.

With a unique focus on growth, they sit at the intersection of people and technology to deliver deep expertise in cloud-based digital customer services. They don?t want just to support a client?s business ? they want to improve its customer experience, spark innovation and drive revenue through results.
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JOB DESCRIPTION
? Assist Deliveroo riders to smoothly deliver the customer?s order in every restaurant through chat (telegram), inbound and outbound calls.
? Provides quick resolution to customers by processing a full refund of their purchase if the order was not delivered on time.
? Email customer when the delivery has been successful and if a full refund or credit was provided according to the guidelines.
? Assigning riders to collect the order from the restaurant until monitoring of the delivery.
? Calling customer if there are unexpected occurrences during transit and if the rider has arrived at the location earlier than scheduled.

Some Collage

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies