Head, IT Helpdesk

United Cement Company Ltd

October 2009 to Actually working here

Develops and executes Technology Solutions for new and existing clients including EMR Technology Readiness
Assessments and Planning, IT Assessments, Virtualization, Storage and Network Architecture, Security Assessments
and Data Compliance, and Modular IT Services for United Cement Company Ltd.
? Prepares Solution Design and support for the JD Edward Enterprise one software as a service offering.
? Prepares Solution Design for all technology and infrastructure offerings by United Cement Company which including
? IT Consulting and Manage services
? Works closely with the end user to support Modular IT technology service offerings.
? Delivery of Contracted Technology Services.
? Ensures practice standards are met.
? Signing off the completion of engagements
? Collaborates with senior customer decision makers to define and implement clinical/business and IT Strategies
? Manage a team of outsourced Helpdesk representatives
? Participate in the development of service level agreement and ongoing management of service level compliance
? Develop and demonstrate an Understanding of customer and Business needs
? Resolve daily issues of a complex scope that impact the team and overall business objectives
? Manage helpdesk resources for optimal performance. This will consist of resources management fro
? incoming customers inquiries, projects, administrative work and time allotted for holiday and
paid/unpaid time off.
? Maintain a high level of employee morale within the team

Msc information Technology

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies