Sales Manager

Hesperia Isla Margarita & Hesperia Playa el Agua part of NH - Isla de Margarita; Venezuela

May 2013 to April 2014

Sales Manager responsible for managing and leading the Sales & Marketing team for two hotels Hesperia Isla Margarita & Hesperia Playa el Agua, the department including national, international and tour & travel market segment as well as the revenue management and reservation department The position also oversees the publicity, advertising and public relations areas, in charged of adopting sales and marketing strategies with a leadership perspective.

Resident Manager - Subdirector

Hesperia Isla Margarita - part of NH - Isla de Margarita; Venezuela

December 2012 to Actually working here

A 5 stars hotel with 312 rooms and suites, 4 food and beverage outlets ( 4 restaurants and 5 bars ), banquet rooms , bussines center, SPA, private access beach, 18 holes golf course and club house. * Oversee day-to-day operations in all areas of the hotel * Build all levels of the operations team to run the properties to insure service delivery of five-star operations * Responsible to deliver the quality standards of a first-class five-star property * Develop and motivate a staff of professionals. Provide leadership and strategic direction for all operational areas * Develop, implement and analyze business strategies and property focused operations, as appropriate, including the flexibility to modify strategies as the hotel operations grow * Remain current on all industry and competitor products and design trends, and create competitive advantages and/or develop leading new-edge products * Provide leadership, motivation and engage the organization to achieve growth objectives through teamwork * Build the operations team including my direct reports; training, developing and retaining people * Able to lead the sales & marketing team efficiently, keeping them motivated and focused to exceed goals * Able to convey and establish a customer satisfaction culture with clear quality indicators for each area of the properties

Director

Global Travel Network - Caracas - Venezuela

January 2009 to December 2012

Director of Groups & Convention Responsible of generating revenue by developing and executing sales plans that target new accounts and maintains existing accounts, offer the best alternatives, across services integrated with quality, innovation, fulfillment and teamwork supported by collaborators with aptitude of service, commitment and permanent training, generating confidence and value added to our clients. ·Responsible for the development and execution of the sale plans and marketing, to increase and to promote our representations and others, increasing sales of 15 % to 25 % YOY.

Director of Sales

Hampton Inn i-10 energy corridor - Houston, TX

December 2007 to December 2008

Responsible of generating revenue by developing and executing sales plans that target new accounts and maintains existing accounts for the hotel or group hotels. Accomplishments Monitor sales performance to plan during the year, and make adjustments to sales activities as needed in order to achieve plan targets for room revenue, other revenue, sales department expenses, RevPar, ADR, occupancy and guest satisfaction.

Director of Sales

Hampton Inn - Austin - Round Rock, TX

July 2006 to January 2007

Responsible of generating revenue by developing and executing sales plans that target new accounts and maintains existing accounts for the hotel or group hotels. Accomplishments Created fruitful relation with the DELL, local, National Accounts, Business Bureau, MPI and Consortia's. Created fruitful relation with the GHCVB - ACVB - In order to identify and captured new accounts for the Mexican and South America Market. Developed weekly and monthly sales strategies to assured or exceed goals. Increased occupancy and revenue to business by generating sales in groups, Smerf, State and Government and also by developing close business relationships with local, Out of State Universities, local Chambers of Commerce, MPI, Consortia's, Associations, as well as several Convention & Visitors Bureaus.

Assistant General Manager / Director of Sales and Marketing

Holiday Inn Hotels & Suites, Round Rock, TX

March 2004 to July 2006

Responsible of generating revenue by developing and executing sales plans that target new accounts and maintains existing accounts for the hotel or group hotels. Accomplishments Successful handling of all sales and marketing activities has translated into a 40% increase in revenues and occupancy and the doubling of meeting facility activity since my arrival. Created fruitful relation with the Local and National Accounts, Business Bureau, Religious Groups and Sports Organizers. Monitor sales performance to plan during the year, and make adjustments to sales activities as needed in order to achieve plan targets for room revenue, other revenue, sales department expenses, RevPar, ADR, occupancy and guest satisfaction. Use knowledge of local market to properly position hotel in the correct segment, and sell hotel by being able to maximize hotel's strengths and minimize hotel's weaknesses against competitors. Protect the company's financial assets and optimize profit potential by properly administering company procedures. Use internal audit checklist to ensure compliance and take actions to correct any deficiencies

Assistant General Manager / Sales and Marketing

Hilton Garden Inn, Round Rock, Texas

August 2002 to March 2004

Responsible for Hotel Operations and generating revenue by developing and executing sales plans that targeted new accounts and maintaining existing accounts for the hotel or group of hotels. Accomplishments Planned successful strategies in order to identify and captured new accounts. Increased sales by over 20% from 2002 to 2003. Researched and analyzed market conditions in order to seek out new accounts. Developed weekly and monthly sales strategies to assured or exceed goals. Increased occupancy and revenue to business by generating sales in groups, smerf, State and Government and also by developing close business relationships with Out of State Universities, local Chambers of Commerce, as well as several Convention & Visitors Bureaus. Generated additional revenue to the business by effectively promoting the use of the meeting space and catering services.

Senior Account Manager

Continental Airlines - Caracas, Venezuela

October 1997 to June 2002

Responsible for more than 80 corporate accounts and 200 Travel Agencies Nationwide, including Consortia's. Accomplishments Managed and increased revenue YOY ­ CO number one top account in Venezuela - PDVSA Planned successful strategies in order to identify and captured new accounts. Managed a group of accounts with a projected sales goal of $ 3M, which was met YOY. Successful handling of more than 80 accounts - local and national. Managed more than 200 travel agencies including consortia's. Increase sales YOY by over 20% in both markets ­ leisure and corporate. Increased YOY market share and revenue by participating successfully in the Annual Offshore Technology Conferences (OTC). Increased the market share of wholesalers by shifting groups from other carriers. Multiplied customer loyalty by effectively promoting OnePass Memberships and other incentive programs. Created fruitful relation with the GHCVB ­ Workshops and FAM trips.

Sales Manager

COLIMODIO S.A - Caracas, Venezuela

January 1992 to February 1997

Responsible for hospital and medical equipment sales to more than one hundred Public and Private Hospitals Nationwide. Accomplishments Increased sales by over 30% YOY. Successfully organized and managed several Medical Conferences resulting in a considerable increased in market share and revenue. Managed and monitored sales and reconstruction of one of the most important Hospitals in Guatemala City. Responsible for two of the most important medical equipment brands in the company producing revenues of more than $1M YOY.

Reservations

American Airlines - Caracas, Venezuela

January 1990 to December 1991

Reservations, Tariff, Groups, CTO, ATO, Inside & Outside Sales

Reservations

Pan American World Airways - Caracas - Venezuela

January 1987 to January 1990

Reservations, Tariff, Groups, CTO, ATO, Inside & Outside Sales

Associate degree

April 2014 to January 1989

Career Goals

La presente tiene como finalidad hacerles llegar mi carta de presentación. Profesional en la Dirección de ventas y comercialización, estoy en la capacidad de cumplir las metas y presupuesto establecido por año, con el trabajo en equipo, además de aumentar la cuota de mercadeo, Ocupación, tarifas & Revpar. Además de contribuir a las metas generales del presupuesto MICE.
A lo largo de mi carrera y formación progresiva en las áreas de relaciones públicas, plan de ventas, estrategias de negocios, p

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies

Golf, Lectura. Cine. Deportes, Viajes