Service Desk - IT Analyst

Tata consultancy services

July 2016 to Actually working here

Provides IT service desk support for all Humana Health Care members globally 24x7. Technical Support scope are the following :
? MS Outlook
? MS Office applications
? Humana Health Care medical enrollment discrepancies/member enrollment issues
? Humana Health Care applications
? Humana Health Care websites functionality issues
? Skype or MS Lync support
? Avaya phones
? Softphone (software application)
? Printers (Lexmark printers provided by Humana)
? Desktop/Laptops support
? Citrix
? Mobile

Account Technical Lead

Hewlett Packard Philippines

June 2011 to October 2015

Technical and QA lead for the NA\LA shift for P&G account. Account Technical Lead for the Americas global account using Install Shield as its packaging tool. Managed seven accounts and provided daily updates to our onshore accounts. Ensured that all applications meet the SLA with 100% quality.

Customer Support Representative

Teleperformance Philippines

February 2011 to May 2011

? Provided customer support for Toshiba laptop users for the Americas region
? Provided blind troubleshooting and successfully resolved issues encountered by Toshiba laptop users.

IT Officer

Indra Philippines,Inc.

October 2009 to October 2010

? Packaged and delivered software applications for North Americas and Latin Americas region using Marimba as its packaging tool for our P&G customers.
? Was an Account Technical Lead for the North Americas and Latin Americas region.

IT Officer

SOLUZIONA EMPLOYMENT

October 2008 to October 2009

? Technical lead for the EMEA, North Americas and Latin Americas
? Provided technical support for the mentioned regions handled.
? Packaged and delivered applications for EMEA, North Americas and Latin Americas
? Ensured all application packaging requests met its SLA (Service Level Agreement).

Software Application Specialist

Microbase Inc

November 2005 to October 2008

? Packaged and delivered software applications for the ASIA shift using Marimba tool.
? Provided customer support for software applications that had application issues.

BS Information Systems

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies