Senior Support Technician

Alteram Solutions

May 2015 to Actually working here

? Imaging HP/Dell/Acer laptops and desktops for new users
? Active Directory (DNS and DC Server) management and support
? Windows 2003 Servers management and support.
? Remote for Support for all remote sites via Windows Remote Assistance and Teamviewer
? Setting up and running of daily, weekly, monthly and yearly backups via Veam on all data.
? Installing security patches on Servers and deploying patches to Windows7 and Windows 10 workstations.
? Management and support o

Managing Director

Bo-Afrika Trading CC

February 2011 to Actually working here

Promotional material Sales.
Taxi and Truck driving.

Server and Network Administrator

3M South Africa

September 2009 to February 2011

Setting up and configuring HP laptops and desktops for new users.
Creating, deleting users on Active Directory also password resets.
Monthly backing up disables users on Lotus Notes.
Weekly freeing space on Windows 2003 Servers.
Remote for Support for all remote sites via Windows Remote Assistance.
Setting up and running of daily, weekly, monthly and yearly backups via Backup Exec.
Installing security patches on Servers and deploying patches to XP workstations.
Hardware and software support on Lexmark printers and HP workstations.
Weekly creating emergency repair disks on all servers.
Monthly ensuring Active Directory is up to date.
Monthly ensuring McAfee antivirus in up to date on all servers.
Daily logging, assigning and attending to calls logged on Remedy.
Monthly checking of applications.
Monthly backing up disabled user?s home drives and deleting them from server.
Checking and rebooting Cisco network hardware.
Weekly defragging and scanning server hard drivers for errors as needed.
Logging, updating and follow-ups on calls logged with 3rd party vendors.
Liaising with 3M US for project like Server Consolidation, Line upgrades.
Managed OSM project involving the moving of a manufacturing plant from East London to Gauteng.
Managed VOIP project involving voice vlan config, PABX installation and Alcatel IP touc phones installatio.
Maintaining and keeping up to date company IT assets, Legal documents.
Weekly reporting project/s progress to IT & Finance Manager

Senior Customer Engineer

TCM

October 2008 to September 2009

Install, repair and service IBM, HP, Lexmark, and Epson printers.
Install, repair Dell, HP, IBM, Acer desktops and laptops.
Dell and IBM server installation and support.
AS400 client setup and support.
Windows 98 / 2000 / XP / Vista installation and support.
MS Office 2003 / 7 / XP installation and support.
Lotus Notes installation and support.
Windows Server 2000 / 2003 installation and support.

Customer Engineer

MPACT

October 2007 to December 2008

Running daily backups on the AS400 and Windows OS with ArcServe.
Remote assistance with software problems for all Mondi employees.
Daily checking on script server used for running of plant.
Daily meeting Supervisors and MD on previous day IT downtime and future developments.
Daily on-site hardware and software support for all the Mondi Gauteng branches.
Installation and support of Printronix label printers.
Server 2003 installations and support on Dell Servers.
Going on 24hr standby every 3rd week.
Antare setup and support.
Creating, disabling, enabling, and removing users on Active Directory also resseting passwords.
Lotus Notes installation and Support.
MS Outlook installation and support.
MS Office 2003 / 7 installation and support.

Support Consultant

Standard Bank

September 2005 to October 2007

Remote and telephonic support for all branches in S.A.
Logging and updating calls with 3rd party vendor.
Remotely and telephonically support 3rd party vendor.
Running Daily backups for all branches.
Daily updating request logged by 1st level support calls till resolution.
Daily updating Support and Finance Manager on status of sites being down.
Remotely and telephonically troubleshooting branch server incidents.
Daily updating request logged by 1st level support calls till resolution.
Daily updating Support and Finance Manager on status of sites being down.
Remotely and telephonically troubleshooting branch server incidents.

IT Technician - Internship

Unisys South Africa

April 2001 to September 2005

HP printer installation and support.
Hardware and software support on dell workstations.
Windows 2000 and Office 2000 installation and support.
Creating storeroom database and keeping storeroom tidy.
Setting up workstations for new users.
Troubleshooting and repairing Dell workstations.
Logging calls with Dell for warranty machines as needed.

MCSA Server 2012

June 2016 to Currently studying

Wood Preservertion

October 2013 to October 2013

N+

June 2010 to December 2010

A+

January 2010 to June 2010

Career Goals

I am an enthusiastic individual with 9 years experience in the IT Support Field. My most recent IT job was that of a Server and Network Administrator employed by 3M South Africa. Working for 3M I had opportunities to work on several projects from the planning phase to completion. Currently I am looking to join an organization were there is potential for growth and were my input and services will be appreciated.

Industries of interest

Food and Beverage Architecture Labor Risks Insurance Nonprofit Association Automotive Banking / Finance Capital Goods Biotechnology Trade Foreign Trade Events / Conferences Construction Industry Advisory / Auditing / Consulting Mass Consumption Defense Sports Education Entertainment Industry

Areas of interest

IT / Technology / Telecommunications Call Centers / Customer Service

Availability to travel and work outside the city

Yes

Interests and hobbies

Reading
Rowing
Soccer