A Taqa

AppleCare Advisor ? iOS

Teleperformance- Montreal, Canada (www.teleperformance.com)

August 2016 to Actually working here

? Providing world-class customer service, troubleshooting, and technical support for all Apple Inc. Customers in North America.
? Answering questions about Apple products and services.

Healthcare Network Manager

AXA Gulf- Dubai, UAE (www.axa-gulf.com)

December 2013 to September 2015

? Managing healthcare providers and international partners relation
? Contracting, price negotiation with providers and partners.
? Designing processes of claims managements with providers.
? Training of providers about the company policies and procedures.

Medical Board Consultant

AXA Gulf- Dubai, UAE (www.axa-gulf.com)

December 2012 to December 2013

? Dealing with prior approvals efficiently to insure appropriate medical care at best cost.
? International case management for members traveling all around the world.
? Receiving calls from members and providers for inquiries and complaints related to approvals, policies and coverage.

Hospital Insurance Manager

Saudi German Hospital, Dubai, UAE (www.sghdubai.com)

November 2011 to December 2012

? Managing the medical claims, billing and preauthorization process with insurance companies.
? Training the hospital staff regarding proper dealing to insured patients.
? Managing hospital information system for electronic claiming and insurance prices.
? Contracting and price negotiation with the insurance companies.
? Managing the relation with insurance companies.

Hospital Insurance & Billing Manager

Canadian Specialist Hospital, Dubai, UAE (www.csh.ae)

March 2007 to November 2011

? Managing the medical claims, billing and preauthorization process with insurance companies.
? Training the hospital staff regarding proper dealing to insured patients.
? Managing hospital information system for electronic claiming and insurance prices.
? Contracting and price negotiation with the insurance companies.
? Managing the relation with insurance companies.
? Member of services pricing committee.

Medical Helpline Executive & Neuron Representative

Neuron Insurance, Dubai, UAE (www.neuron.ae)

December 2006 to March 2007

? Served as prime interface between the company and its biggest client (PCFC/Dubai World) concerning medical insurance.
? Well-versed with claims management, authorization, medical network guidance, policy clarification to the employees and insurance cards issuance.
? Receiving calls from employees for inquiries and complaints related to approvals, policies and coverage.

Bachelor of General Internal Medicine & General Surgery

Currently studying

Master of Science in Health Care Administration

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies