Reservation Agent

Yassat Gloria Hotel Apartment Dubai UAE

August 2014 to Actually working here

Job Description:
? Process and confirm guest room reservations made by clients on the phone, letter or fax
? Prepare Daily pick-up report, Group Report for Revenue Manager.
? Update daily STR global report.
? Access the GDS/ CRS/ TPI regularly and input these reservations into system
? Input all reservations into the system, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations
? Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
? Show complete product knowledge, understand rate structure and apply rate management
? Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor
? Promote and maintain good public relations and endeavours to maximize business
? Maintain an accurate room status at all times
? Ensure all incoming calls are answered as per the Gloria standards, information received by fax is inputted and check constantly the incoming e-mails
? Offer consistently professional, friendly, warm and engaging service
? Corporate with colleagues from all departments, in particular Front office, Housekeeping, Accounting and Sales
? Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
? Demonstrate a complete understanding of the hotel's policies and procedures and service standards and have full knowledge of the hotel facilities and happenings

College Graduate

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies