Resort Manager

Plataran Bromo Resort and Venue

April 2019 to Actually working here

Responsible for the day-to-day management of a Resort and its staff.
To be commercially accountable for budgeting and financial management.
Sales and Revenue Generate
Investigates and settles guest complaints
Maximize the financial performances of Resort
Developing improvement actions and carry out costs savings
Prepare a monthly financial reporting, plans and budget (revenues, cost, etc) for the owners & stake holders
Soft Skill Training and Departmental Training
Running Improvement Program
Most of this process is gearing up between Cost & Business Process, reorganizing, training, evaluating with measurable performance indicator and maintaining both aspect will be the goal of this program.
Increasing Revenue From New & Existing Market
Deeply ?Discover The Unexpected? will be applied to this program, how we create USP to compete in the market, how to boost internal program and presenting it externally then the goal will be revenue increment.
Brand Campaign
Improving Innovative Product All discussion will end to ?revenue?, I will do deep analyzing to explore property product knowledge, I will maximize to create ?innovative? product to boost the revenue.
Assisting the owner to analyze and execute in a very wise way to use the budget and property will be beautifully maintained and managed and ready to serve customer any time.

General Manager

Lembongan Beach Resort

June 2017 to June 2018

JOB SUMMARY
Report Directly to the Owners.
Responsible for all aspects of operations at the Villas and Resort, to day-to-day staff management and guests
Manage to keep occupancy level on average 80% for the whole year
Responsible to commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including front-of-house), food and beverage operations, housekeeping and maintenance building / property.
Strategic overview and planning ahead to maximize profits.
Setting the example for staff to deliver a standard of service and presentation that meets guest needs and expectations.
Regularly review and evaluate the degree of customer acceptance service.
Overlooking new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up of the customer market or a change in the competitive environment.
development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness.
Manage and achieve all areas of the budgets by implementing proper controls. Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit for the property
Prepare a monthly financial reporting for the Owners
Conduct weekly yield meetings to ensure the property inventory is managed effectively to attain the highest yield per Villas and Resort objectives.

General Manager

Royal Tunjung Bali Villa Hotel and Spa

April 2014 to June 2017

JOB SUMMARY :
Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand Stay in the moment by understanding and anticipating guests? needs, being attentive and taking ownership of getting things done.
FINANCIAL RETURNS:
Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.Analyze financials to drive revenues, future profitability, and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.
Lead capital plans and asset management initiatives, including working with owner to maintain or improve property?s
PEOPLE:
Develop programs that drive improvements in team member engagement and are aligned with the hotel brand service behaviors.
Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
Oversee any salary-, disciplinary- or staffing-/human resources-related actions in accordance with company rules and policies.
GUEST EXPERIENCE:
Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates.
Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
Make time to interact with guests, solicit feedback and build relationships.
RESPONSIBLE BUSINESS:
Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel?s or owner?s policies and procedures and regulatory requirements. Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses.

Executive Housekeeper

Royal Trawas Hotel and Cottages

March 2013 to March 2014

Take the full responsibility for Administration and Operations in the Housekeeping Department.
Coordinating with the Front Office regarding the placement of EA, VIP, long staying and guest groups.
Check all of the preparations room - EA for individuals and groups (equipment, tidiness and cleanliness).
Responsible for the use of cleaning supplies, furniture, linen, uniform and Housekeeping Store, both of administration and control.
Maintaining and oversee the administration of the Housekeeping Office, for example: purchase request, monthly consumption for guest supplies, Cleaning supplies, decoration and others.
Oversee the monthly inventory and consumption, and report it to management
Room inspection with GM / EAM, Chief Engineering and Front Office Coordinator periodically.
Monitoring and maintaining cleanliness, neatness rooms, restaurant, function room and public area.

Field Care Manager

PT. Clean and Care Indonesia

January 2011 to February 2013

To oversee the cleaning of all client buildings, ensures that high standards of cleanliness implement in each area of client.Regular visits to buildings / area of client to monitor standards of cleanliness, to establish and implement ways to improve and meet the client if there any problem.Plan and deliver schedules for more specific needs such as a deep clean timetableRecruit (regular interview and selection processes supported by HR). Induct and train new staff in supervisory level.Provide

Asst. Executive Housekeeper

Hyatt Hotel

April 2008 to December 2009

Supports the Executive Housekeeper in all duties of the housekeeping operation and cleanliness levels in all areas of the property.
Responsibilities in staff training, inter department communications, and staff scheduling.
Responsible for ensuring the housekeeping team cleans and maintains guest rooms and public areas as standards of service cleaning.
Ensure sparkling clean rooms, beautiful common areas, and friendly guest service.
Support the executive housekeeper in overseeing the day to

Operational Manager

Wattana Resort SPA

January 2005 to December 2008

Compiling, implementing SOP all departments.
Responsible for Overall operations.
Responsible for customer satisfaction and feedback.
Responsible for Manpower Training, monitoring staff welfare on site, overall team work.
Responsible for overall Upkeep and maintenance on a day to day.
Responsible the quality of Food Beverage production, and service.
Planning and organizing accommodation and other hotel service.
Promoting and marketing the hotel.
Managing budgets and financial plans and controll

Tourism Academy of Indonesia

December 1997 to December 2000

Career Goals

General Manager
Executive Assistant Manager
Room Division Manager
Operational Manager
Executive Housekeeper
Night Manager

Industries of interest

Hotel

Areas of interest

Hotel Industry / Gastronomy

Availability to travel and work outside the city

Yes

Interests and hobbies

Traveling