Customer service advisor (Senior Associate)

Wipro Ltd.

October 2022 to January 2023

Answer inbound calls and respond to customer?s emails.
(tickets).
Manage and resolve customer complaints.
Sell products and place customer orders by transferring to.
Sales.
Identify and escalate issues to supervisors & relevant.
Departments.
Solving and assisting customers with billing queries.
Provide product and service information to customers.
Research required information using available resources.
Research, identify and resolve customer complaints using.
Applicable software.
Troubleshoot and restore customer connection.
Route calls to appropriate resources.
Document all call information according to standard.
Operating procedures.
Recognize, document, and alert the management team of.
Trends in customer calls.
Follow up on customer calls where necessary.
Upsell products and services.
Complete call logs and reports.
Other duties as assigned.

Customer Service Advisor

Teleperformance South Africa

October 2021 to December 2021

Handle customer enquiries answering any questions and queries in.
Person, over the phone, or online.
Provide support and comprehensive product / service information.
To customers.
Build relationships with customers.
Assist customers in making purchasing decisions.
Accurately listen to, record and respond to customer.
Communications.
Direct incoming customer queries to the advice or service that will.
Best meet their needs.
Work with order systems to solve problems and reach satisfactory.
Conclusions.
Work quickly and efficiently and within company guidelines.
Communicate in a friendly and professional manner with.
Customers and internal departments.
Upsell products or services as appropriate.

Intern Digital Media Coordinator

Cape Town TV

October 2019 to Actually working here

Creating high-quality written and visual content for social media campaigns
Execute tests, collect and analyze data and results, and identify trends
Developing brand awareness on social media
Develop and implement link building strategy

Intern Journalist

Entle Communications

August 2017 to July 2018

Intern Script writer
Intern Camera Operator
Administrative work
Intern Assistant Director and Producer

News editor

Walter Sisulu University

June 2016 to July 2017

1. Company: WSU Campus Radio(This Week on Campus Radio weekly Current Affairs show)Position : News Reporter & News ReaderDuration: 6 months (Feb 2016- July 2016)2. Company: Walter Sisulu University ( Student News Agency)Position: News EditorDuration: 5 months ( July- November)

Journalism

February 2015 to June 2017

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies