Baby April Damot

Customer Service Rep

Stellar Naga Philippines

April 2015 to September 2016

? Making reservation for the client using SKYSPEED Reservation System.
? Customer support, giving them right and accurate fare and payment information, flight schedules, and held tickets.
? For check in and travels information and Post travel support
? Handle customer complaints with regards to flight and reservations.
? Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Gather customer?s feedbacks, suggestions, recommendations and other observation that may improve customer service
? Maintain Customer Service Policy as per Company Standard
? Attends to phone queries professionally and make sure immediate action and solution is given
? Perform other related duties as maybe assigned from time to time

Bachelor of Science in Tourism Management

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies