Babalwa Mlondo

Babalwa Mlondo

Desktop Support Analyst in SECHABA COMPUTER SERVICES
Germiston, Gauteng, South Africa
  • Current:

    SECHABA COMPUTER SERVICES

  • Past:

    T-Systems

  • Education:

    Infomation Technology

Job Experience

Desktop Support Analyst

SECHABA COMPUTER SERVICES

June 2015 to Actually working here

Roles and Responsibilities
? Able to Visualize, Communicate, Good telephonic skills, Logic, Imaginative, Accurate, and work well under pressure.
? I provide effective technical hardware and software dedicated support for Eskom.
? I execute operational activities in support of the customers within the complex.
? Update logged calls daily
? Escalate advance calls that have to do with network ops, server support.
? Liaise with information management for any non-standard software installations, new pc replacements and devices that needs to be serviced by external vendor (mustek).
? I do afters hours standby support for PLATINUM (24/7) customers at control room.
? I configure, trouble shoot hardware devices like Laptops, Tablets, Printers (offline, online & Plotters) & Desktops.
? Setup and configure laptops, tablets, desktops and printers.
? I perform software installations, fault finding and pc maintenance.
? Occasionally log calls within our service desk and always log calls with our external hardware suppliers like mustek.
? Ensure that users are serviced & Resolve calls within SLA.
? Rebuilding/ imaging pc, Samsung slates, & laptops.
? Deploying software installations via SCCM, Remote to pc?s.
? Complete IMACDS forms, or touch each hardware devices with FSE tools.
? Tag all hardware devices that are not Eskom standard or Group IT Bought
? Update CMDB via FSE tools.
? Perform IT asset and audits
? I train upcoming FSE interns and new employees.
? Support Cisco phones
? Able to work both on my own an in a team, to make important decision

Field Service Engineer

T-Systems

January 2010 to June 2015

Roles and Responsibilities
? Able to Visualize, Communicate, Good telephonic skills, Logic, Imaginative, Accurate, and work well under pressure.
? I provide effective technical hardware and software dedicated support for Eskom.
? I execute operational activities in support of the customers within the complex.
? Update logged calls daily
? Escalate advance calls that have to do with network ops, server support.
? Liaise with information management for any non-standard software installations, new pc replacements and devices that needs to be serviced by external vendor (mustek).
? I do afters hours standby support for PLATINUM (24/7) customers at control room.
? I configure, trouble shoot hardware devices like Laptops, Tablets, Printers (offline, online & Plotters) & Desktops.
? Setup and configure laptops, tablets, desktops and printers.
? I perform software installations, fault finding and pc maintenance.
? Occasionally log calls within our service desk and always log calls with our external hardware suppliers like mustek.
? Ensure that users are serviced & Resolve calls within SLA.
? Rebuilding/ imaging pc, Samsung slates, & laptops.
? Deploying software installations via SCCM, Remote to pc?s.
? Complete IMACDS forms, or touch each hardware devices with FSE tools.
? Tag all hardware devices that are not Eskom standard or Group IT Bought
? Update CMDB via FSE tools.
? Perform IT asset and audits
? I train upcoming FSE interns and new employees.
? Support Cisco phones
? Able to work both on my own an in a team, to make important decision

Desktop Support Analyst

Arivia-kom (T-Systems)

January 2008 to January 2010

Roles and Responsibilities
? Able to Visualize, Communicate, Good telephonic skills, Logic, Imaginative, Accurate, and work well under pressure.
? I provide effective technical hardware and software dedicated support for Eskom.
? I execute operational activities in support of the customers within the complex.
? Update logged calls daily
? Escalate advance calls that have to do with network ops, server support.
? Liaise with information management for any non-standard software installations, new pc replacements and devices that needs to be serviced by external vendor (mustek).
? I do afters hours standby support for PLATINUM (24/7) customers at control room.
? I configure, trouble shoot hardware devices like Laptops, Tablets, Printers (offline, online & Plotters) & Desktops.
? Setup and configure laptops, tablets, desktops and printers.
? I perform software installations, fault finding and pc maintenance.
? Occasionally log calls within our service desk and always log calls with our external hardware suppliers like mustek.
? Ensure that users are serviced & Resolve calls within SLA.
? Rebuilding/ imaging pc, Samsung slates, & laptops.
? Deploying software installations via SCCM, Remote to pc?s.
? Complete IMACDS forms, or touch each hardware devices with FSE tools.
? Tag all hardware devices that are not Eskom standard or Group IT Bought
? Update CMDB via FSE tools.
? Perform IT asset and audits
? I train upcoming FSE interns and new employees.
? Support Cisco phones
? Able to work both on my own an in a team, to make important decision

Education

Infomation Technology

Vaal University of Technology

Currently studying

Languages

IT skills

Other Skills

More Babalwa

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies