Babane Ephraim Maphango

Babane Ephraim Maphango

Customer Service Represantative in Standard Bank
Mafikeng, North-West, South Africa
  • Current:

    Standard Bank

  • Past:

    Mbd Credit Solutions Pty

Job Experience

Customer Service Represantative

Standard Bank

June 2014 to November 2014

Home shoring Team leader

Mbd Credit Solutions Pty

March 2014 to June 2014

Training Simulation ()Quality Assurance

Discovery Health Ltd.

September 2013 to January 2014

Founder and CEO

YoungStorm Projects Corporatists Ltd (Pty)

June 2013 to Actually working here

Customer Service Represantative

Discovery insure(C-track

March 2013 to May 2013

Customer Service Representative

Discovery Holdings

March 2013 to May 2013

Assist customers to locate their vehicles online. Make bookings for technicians to install and De-install the tracking units. Troubleshoot tracking units by updating and linking online profiles. Retrieve online telemetry data to analyze the tracking unit is functional and errors and Process escalations Liaise with tracking unit bureau to send out stolen vehicle recovery unit.

Customer Service Represantative

Multichoice (Pty) Ltd

June 2011 to January 2013

Customer Service Represantative

MultiChoice

June 2011 to January 2013

Being a CRS at Multichoice entails a very high level of competency and efficiency which ranges from data capturing, billing transaction, upselling, down selling, marketing, both written and verbal communication, team work, etc. I was recommended as a coach on my 4th month I find my Job exciting at all times that is how I get ahead. I was recently appointed as one of the team leaders in my department. I continuously strive to be the best of the best as Multichoice is an ever changing company and needs one to be on his feet on minute to minute bases and adapt very quickly to changes. I also serve as a Coach when ever needed If I go to an interview that means that I can deliver

Education

[Otra]Kensington Secondery School (Sudáfrica)

January 2005 to January 2008

Matric

Kensington Secondery School

Currently studying

Languages

Inglés

Basic

IT skills

Operating systems

Experto

Other Skills

Good reasoning abilities (Assertive) Motivation and performace coaching Conflict resolution Team work Advance computer litracy Microsoft Office packages Great listner First contact resolution Taking ownership Risk taking Analytic Innovative Stretagic Organizing Communications Microsoft Office Customer Service Microsoft Excel Project Management Team Management Call Center Outsourcing Change Management Microsoft Word Process Improvement PowerPoint Operations Management Performance Management Strategic Planning Team Leadership Vendor Management Windows Call Centers Marketing

More Babane Ephraim

Career Goals

I am self motivated I am an optimistic individual I am innovative I am strategic I am an efficient problem solver I love changes and challenges I have multiple skills I am a team player I get bored when I am not challenged I never limit myself to any standard set for a task I am a risk tacker I am analytic Every time I engage in a new task most people seem to think that it is something that I have done before however it a result of being a quick learner.

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies

Technology, Business practices and analysis, adminstrative services (office, sales, marketing, consultation, product developments).