Babawale Jaiyesimi
Customer service representative in Multichoice nigera limited
Job Experience
Customer service representative
Multichoice nigera limited
November 2014 to Actually working here
Provide first contact resolution of customer enquiries, requests and complaints. Ensured the company's customers have proper understanding of the company's products and services and how they best suit their individual needs. Responsible for collecting all relevant customer data Maintain customer records by updating account information Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Provide quality service and at the same time work within the framework of the laid down credit policies. Ensure that each potential and existing customer have a pleasant experience Educate DSTV customers on product knowledge such as types of bouquet options, self-help options Gather all necessary feedbacks from customers for proper reviews and evaluations by the organization, to ensure quality service is renderedompany's customers have proper understanding of the company's products and services and how they best suit their individual needs. Responsible for collecting all relevant customer data Maintain customer records by updating account information Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Provide quality service and at the same time work within the framework of the laid down credit policies. Ensure that each potential and existing customer have a pleasant experience Educate DSTV customers on product knowledge such as types of bouquet options, self-help options Gather all necessary feedbacks from customers for proper reviews and evaluations by the organization, to ensure quality service is rendered
Education
Seconde class lower
Lagos state university (Nigeria)March 2014 to November 2014
Languages
English
Advanced
IT skills
Other Skills
More Babawale
Career Goals
Industries of interest
Areas of interest
Availability to travel and work outside the city
No