Duty Manager

Palms Hotel Mumbai

January 2015 to Actually working here

Sr, Front office executive

Acacia luxury hotel Goa

October 2013 to December 2014

? Serving as a role model to demonstrate appropriate behaviors ? Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. ? Co-ordinates with all departments concerned in order to maintain Front Office functions properly. ? Motivates and maintains good staff relations. ? Answers guests inquires, handling complaints and attend to the needs of the guests. ? Approves and sign for allowances, rebates etc., as required by Front Office Cashier. ? Responsible for front office operation during the absence of Front Office Manager. ? Making the consumption report and the hotel budget report for the month. ? Assigns and Approves Duty roster for all Front desk staffs ? Assists as needed in the interviewing and hiring of employee team members with the appropriate skills

Jr, front office executive

Sterling Holiday Resorts India Ltd.

March 2013 to August 2013

Front Office Supervisor

neo majestic

March 2012 to March 2013

? Supervise and oversee all the duties performed by all employees of front office. ? Strives to achieve optimum operating results while providing guests with the highest level of service and satisfaction. ? Ensures that grooming and uniform standards are maintained by all team members. ? Make sure that all employees complete their essential tasks before leaving. ? Discipline, counsel and coach employees if necessary, using proper techniques and documentation. ? Interacts with the guests and enables the team to understand guest requirements. ? ? Ensures that all mail and messages awaiting arrival of incoming guests are promptly delivered. ? Maintain and monitor proper front office operational supplies. ? Addresses problems, conflicts and emergencies at the work place ? Handling the shift and supervising the junior staff on shift. ? Informs Manager of any system problems; suggests any improvements that could be made to improve existing systems and procedures.

Front Office Supervisor

Ramee Group Of Hotels

December 2010 to December 2011

? Welcome, registered and assigned rooms to guests. ? Responsible for managing incoming and outgoing calls ? Collected payments, computer bills and made change for guests. ? Kept guest's accounts and room availability records manually or using computers. ? Issued room keys and escorted instructions to bellhops. ? Responsible for performing simple bookkeeping activities like balancing cash accounts. ? Accountable for reviewing accounts and charges with guests while checking out. ? Received and transmitted messages, using telephone and telephone switchboard ? Supervise and oversee all the duties performed by all employees of front office. ? Make sure that all employees complete their essential tasks before leaving. ? Discipline, counsel and coach employees if necessary, using proper techniques and documentation. ? Responsible for monitoring and supervising that all employees follow proper cash handling procedures. ? Maintain and monitor proper front office operational supplies. ? Ensure accuracy of rooming lists, groups, arrivals, amenities, etc.

DIPLOMA IN HOTEL MANAGEMENT

2007 to 2010

Bachelor's Degree

2007 to 2010

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies