Customer Service Representative in CONVERGYS

Mandaluyong, Manila, Philippines
Current:CONVERGYS
Past:Makati Special Education Center
Education:Masters of Arts in Special Education (36 Units )

Job Experience

Customer Service Representative

CONVERGYS

April 2014 to Actually working here

I handle inbound calls by helping the customer on bill discrepancy, make payment arrangement as well as do basic trouble shooting of their wireless phones.

Special Education Practicumer

Makati Special Education Center

June 2012 to Actually working here

Taught functional academics to children with Autism
Spectrum Disorder, Attention Deficit Hyperactivity Disorder
(ADHD) and Intellectual Disability

Secondary Teacher

Taguig National High School

June 1995 to Actually working here

-Teaches English Subject to Grades 7, 8, 9, and 10 students
-Grade Level Quality Circle Leader; responsible in making Periodic Test And Preliminary Exams
-Help assess students with Learning Disability specifically Dyslexia
-Quarterly Assessment Report of students
-Class Adviser
-Demonstrating Teacher

Pre school Teacher

Guadalupe Montesori, Inc.

June 1995 to Actually working here

Taught numeracy and communication skills, colors, arts and Physical Education to pre- school level

Secondary High School Teacher

Santo Nino Catholic School

June 1994 to Actually working here

Taught English Subject and Values Education to Grades 7 and 8 students as well as class adviser of the pilot class in Grade 7.

Education

Masters of Arts in Special Education (36 Units )

. Scholastica?s College, Manila (Filipinas)

June 2010 to March 2012

Bachelor of Secondary Education

Rizal Technological University (Filipinas)

June 1989 to March 1994

Languages

English

Advanced

IT skills

Word

Advanced

Other Skills

Assessment of Special Children

More Baby

Career Goals

I am a hard working and flexible person. I can work under pressure and can easily blend with my co worker even in a new workplace. I always focus and try my very best to attain my work goal each day.

Industries of interest

Education

Areas of interest

Education / Training

Availability to travel and work outside the city

Yes

Interests and hobbies

I love to watch cooking show and baking on television since my hobby is cooking and always do experiments on different dishes and make my own twist to make food more palatable to my kids.