Senior Executive, Project Secretariat Office

SKALI Web Service Sdn Bhd

January 2013 to December 2013

To execute project value proposition, scope, work plan, resource needs, timeline and budget for information technology projects. Manage resources to complete project on time and within budget. Plan and manage the delivery of business systems solutions and associated application technical support services in support objectives and ongoing projects.

Executive

CIMB Investment Bank Berhad

February 2011 to September 2012

Main support to Financial Advisor on daily administrative tasks and foster good relations with clients to ensure service provided meet/exceed expectation. Support and contribute as a team in the implementation of ad hoc new products towards the overall success of company business.

Senior Executive

Sapura Research Sdn Bhd

December 2008 to April 2010

Involved in Government Intergrated Radio Network Project. Ensuring Call Centre/Customer Service perform its defined function to fulfill department goals & objectives and KPI. Ensure overall smoothe operation and administration.

Senior Executive Cust. Relations & Stakeholder

Intralogic Sdn Bhd

October 2007 to December 2008

To execute all activities related to Customer Relations for the company. This is a role in support of overall PR and stakeholder relations for the company. Ensure overall smoothe operation and administration.

Call Center Executive

OCBC Bank (M) Berhad

November 2004 to October 2007

Handling in and outbound calls and all relevant administration tasks. Respond to and escalate customer complaint in a timely and efficient manner.

Scheduler/Reporting Specialist cum Infrastructure coordinator

TIME dotcom Bhd

September 1995 to November 2004

To provide accurate scheduling and reports of Call Center. To provide first level technical supports. To coordinate the escalation of infrastructure problem or issues to ITD for 2nd level support.

Authorizer Officer Level 2

Public Bank Card Services

August 1994 to August 1995

Overall administration and credit card operations. Authorized to act on behalf of the Bank in accordance with standard operational procedures. To resolve payment related issues. Ensure strict compliance with delivery process and issuing card for new application. Complete all administrations tasks necessary to close customer inquiry and complaint.

Authorizer

Southern Bank Visa Mastercard Center

August 1991 to July 1994

Overall credit card operations and authorized to act on behalf of the Bank in accordance with standard operational procedures. Liason with assigned customers to resolve payment related issues.

STPM

January 1989 to Currently studying

Career Goals

I am an enthusiastic and dedicated professional with extensive experience more than nine years in banking industry and nine years with work history across all areas in customer service, eager and willing to learn new skills, fast leaner and take on challenges. Possesses innate ability to provide exceptional customer service, listening skills, problem solving, resulting in client confidence and perform well under pressure.

Industries of interest

Craft / Jewelry Events / Conferences Hotel Services Tourism

Areas of interest

Administration, Finances, Acountancy, Banking Operations Tourism Hotel Industry / Gastronomy

Availability to travel and work outside the city

Yes

Interests and hobbies

Travelling, bowling, social work